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Asmodeus566's avatar
Asmodeus566
Hero+
2 years ago

Re: Try to link my new account.

@KillaMafia @SUBDUE_LIFE 

You will need to contact either EA help advisor or submit a ticket on hacked accounts. Other than the advice posted below no one here on AHQ can provide any other assistance regarding account issues. 

Make sure you have all the necessary account info to verify your account ownership. 

Of note is this info: You can only link one type of platform account to your EA Account once in its lifetime. For example, if you unlink an Xbox gamertag from your EA Account, you can't link a different Xbox gamertag to the same account in the future.

With that in mind you really need to recover the hacked account.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

Contacting EA help https://help.ea.com/help/faq/using-ea-help

2 Replies

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 years ago

    @SUBDUE_LIFE @KillaMafia 

    No problem glad to help out. That is why we are all here, to help each other out.

    While "talking" with the EA advisor from help you might want to ask what the status of the account is, that is if it has had a sanction/ban placed on it. This happens to lots of accounts that have been hacked. They might be able to help with getting any possible bans lifted or they may direct you to submit a ticket/dispute with the ToS team.

    If you have to submit a ticket to get the ban lifted after you have recovered and re-secured your account make sure you keep copies of all the info/-email etc from the account recovery process for submitting the Ban dispute if need be. 

    Just in case you need it: If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

    Please let me know by replying and tagging me in this thread if you get your account back and if a sanction was placed on it if you got it removed. 

    This why I will know that 1. you are doing great and back to gaming and 2. I will know how to better help others out that have a similar problem.

    BTW Happy Friday.