Re: Two accounts with the same email so It doesnt let me link!

I am having trouble getting into EA because I have 2 accounts linked to the same email and i can link it now. When i selected the link you posted to speak to an advisor it took me to the help page and i cant find real help ANYWHERE! I have searched the WHOLE website and an "advisor or chat or email" of any kind was no where to be found. Please help me find this. Its driving me crazy!

@AVAEist 

Go to help.ea.com and click on the EA Account tile. Then choose the reason for contacting support and you should see contact options.

Ok, I'm going to respond to that suggestion by letting you know that reaching out to support does not work. I have basically the same issue and in typical EA support fashion not much of anything is done to understand the actual issue, let alone resolve it.

I will take it a step further by providing some more specific detail that I think a lot of people share when it comes to this issue, and that users with the two EA account issue today are unfortunately victims of certain limitations at a time where any of the major gaming platforms were extremely difficult to come by. That being PS5, Xbox and PC. We were forced to pick up a platform that was available the second it showed "in stock" or risk being without a platform to play on at all due to outdated or dead platforms leaving us forced to spend quality time with our families, lol!

**All jokes aside, though, here is my "extra". Put on your reading glasses, please and thank you.**

If EA takes the stance that this issue cannot be fixed you better believe I will contact a lawyer about this issue. EA had no problem taking my money so that my son could purchase content in Apex Legends. When his PS4 died I had no other option but to purchase an Xbox, because at that time both platforms were beyond difficult to get your hands on.

When we purchased the Xbox, cross platform was not available. We created a new account for the Xbox in that case because the options were limited at the time. Around that short timeframe at some point, cross platform was made available, but cross progression was still not there. Furthermore, I believe support told me at the time that if I moved that account to a different platform the entire account associated with the PS4 would be gone forever, along with everything I purchased on that account. This left us in the same boat. What value does it provide if the content tied to the PS4 account is lost, just so we can play on another platform. It is basically worse than just creating a new account because EVERYTHING is literally lost forever from the old account.

Fast forward to current time 2023, cross platform and cross progression are both now available, and yet the original players of Apex Legends are once again left out in the cold due to the circumstances and limitations at the time all of these things were happening. Those limitations including, but not limited to, availability of platforms to purchase, cross platform and cross progression not available to name the key points here.

So many Apex Legends players were forced to a different platform. Many of them went to PC because Xbox was also difficult to get at the time. However, we all face the same issue from that period of time, and that is consoles and PC components were difficult to obtain and cross platform / cross progression were not available or worked in a way that allowed us to keep our content from our original platform.

Now that both are available, it seems we are simply limited by the circumstance of having 2 EA accounts and 2 different platforms, one EA account for each.

***EA and Apex Legends need to be clear on this next part.*** Do you consider skins and/or items earned by opening crates as "progression" in the game. If yes, do you then mean exactly what everyone on the EA side keeps dancing around, and that is we don't get our stuff back? Even though we spent more than just time playing, we spent actual money. Real money. Honest money. Just give us our money or our stuff back and we will be gone, like the darkness at dawn (name this movie, haha)

For EA to say it is a developer issue and try to wash their hands of it is shady and dishonest. First, just in general EA takes my money and in return that is translated into in-game currency that was used to purchase this content that I'm being told cannot be moved or merged to another account. Second, EA is the publisher of Apex Legends, so that in itself seems to me makes it very much an EA issue they share with Respawn Entertainment.

If you dig a little deeper, EA has OWNED Respawn Entertainment since 2017! So yeah, it is very much an EA problem, and they owe it to those who have invested more than just their time into the success of their game, they owe it to us for the money we have paid into the success of not just the game, but EA and Respawn Entertainment.

If I do not have someone reach out to me about this issue with a reasonable solution, I'm not like the kids on here trying scream they are getting a lawyer. I'm an adult with a teenage son that also plays this game and I do have the means to work with an attorney about this obvious lack of concern for providing access to the content we paid for with real money. I can't get the time back that was put into the old account, fine. However, the money invested into in-game content that I was forced to leave behind is theft.

I understand the limitations of the technology, development of the game at the time, etc. However you want to word it, when it comes to time spent playing on the original account it is what it is. My decision is to leave that actual “time spent” progress behind in the old account. All I'm asking for is the items unlocked through actual money spent. If you cannot do that refund my money or apply the equal amount of in-game currency or content I purchased in my old account and apply it to my new account. If you don't do that you are taking our money and running away with it. That can't be legal. I purchased something you are not providing reasonable means to me to access while offering it to others simply because the timing was bad for me, and others like me, and good for the ones who only have 1 EA account.

It might have been an ok argument if you never offered access to old account / character content to anyone, but now you are for those who were able to maintain a single EA account. The original player base did not, in most cases, have that luxury. So, is EA’s answer to those users just "oh well, sorry". Not going to fly EA. Do something about this! Don’t even get me started on how disinterested your support is in helping anyone with this, or any other issue for that matter. EA support just doesn't care. Your limited options for speaking with support in the first place is beyond horrible. So many other companies supporting hundreds of thousands of consumers can handle support calls directly almost 24/7/365. Companies like mobile carriers. If they can do it, so can you. You just choose not to, and I think it is intentional. Your profits year after year are also signs you can afford it. You can afford it at the expense of robbing the people that contributed to those profits and fat the checks / bonuses year in and year out that comes with that kind of success.

I don't have an issue with profits and how that reflects in the salaries and bonuses of those on the EA side. What I can't accept is the lack of reasonable and concerned support staff, especially when the issue we are asking for help with is directly associated with money I paid into EA. We can only email and chat with them. They don't listen. They don't answer questions directly. They close the ticket the moment the chat is over, even if the issue has not been resolved and that fact is stated clearly during that support call.

Fix this, EA. You are not providing reasonable access to everyone for the content they paid for. You only offer it to some based on their circumstances. Everyone else you just took their money and offer zero alternatives or solutions to this problem. That is theft no matter how you cut it. It is borderline bait and switch. I was sold goods, then my ability to access that content was basically stripped away and I was left with nothing from my original investment. 

OK, I went to the website you said and the only thing "account" related was the tab that opened a bunch of squares with options. None of which i need. They all send me back to the account settings page on EA. These are the options it showed me. 

Password

Reset or recover my password

Email

Change my email address

Link accounts

Link or unlink your EA Account

Security

Manage my account security

Orders

Manage my orders

Redeem

Redeem a game or product code

My cases

View open or past cases

Ban history

View current or past bans and suspensions

@AVAEist 

1. Go to help.ea.com
2. Type EA Account into the search field
3. Click on the EA Account tile
4. Click on See all help topics
5. Select the reason for contacting support. Not all of them offer chat/email support.

This needs to be pushed to the top, I went through the same thing from EA and been waiting for cross progression for a very very long time and now that its available I can't even merge because I had 2 different EA accounts one for my Xbox and the other for my PC and EA claims that they simply cannot merge Apex specific Items. This is just a way for them to act like they are merging accounts.