Forum Discussion

AestheticShrine's avatar
2 years ago

Server Error Message when trying to buy the Pirate Queen bundle

I wanted to buy the Pirate Queen bundle before it expired, as I had literal minutes because left but it was still available in the shop. When I had added enough Apex Coins and hit "Purchase Bundle", I was met with a "Server Error. An error occurred on the server. please try again later." There was still 10 minutes left and I had enough coins, so I don't understand what happened. After swapping servers and restarting the game for about 30 minutes, eventually the bundle dissappeared and a new set of bundles appeared. I feel kinda ripped off.

Even though the offer expired I still should be able to get the bundle as it was shown as being available for that period but not buyable for some reason. Seems like false advertisement to me, why show it in the store if I can't buy it?

2 Replies

  • Hey @AestheticShrine 

    I apologize that you didn't succeed in getting the Pirate Queen Bundle.

    I myself am a huge fan of the Pirate Queen Skin and understand the frustration. 

    If you're still getting this same error I would recommend contacting Steam Support to see if they can help with that. You can find more information on how to contact them at the Steam Support website. 

    Unless you bought the bundle and didn't receive it, that's a whole different situation. 

    If indeed you purchased the content for the Pirate Queen bundle I would suggest contacting EA Support about you're missing content. 

  • I've done that before with another problem I had regarding a refund on a bundle I bought some seasons back, but Steam just redirects me to EA support, which then tells me to contact Steam...

    Isn't there anyone I can chat with live, have them deduct my Apex Coins for the same value of the bundle price? There is an MMORPG I play that allows this, even if a bundle or item has not been in the store for a while.

    I'm not trying to be rude, it's just frustrating being told the same thing again when the problem wasn't resolved the first time (I never got the refund) and atleast in my eyes it seems like a simple fix. I could be wrong of course, I don't work for EA, but I would like this to be resolved properly this time. Of course if there's nothing to be done, I'll just have to deal with the fact that I shouldn't have bought the bundle last minute and I'm fine with that.