I tried to buy the skin "Angel City Pacer" for Pathfinder. It said I need to add 1800 Apex coins to purchase it so I bought 2150 Apex coins. When I try to buy this skin I only get "SERVER ERROR" and this has been going on for ages now.
Buying Apex coins works fine but spending them on buying this skin does not work. How do I solve this and get what I payed for?
I can personally attest (with pictures!) that none of the items showcased in the store page have rotated out, and are bugged.
Angel city pacer was the first skin available in the shop.
Then, Hazard Pay for the lifeline a day later.
And most recently, the crimson firedrake for the scout.
Attempting to buy any of them gives this error.
I've asked my group of friends to check if they have the purchase option, and each do as well.
So, what's the deal. I, and a few others from this thread, bought apex coins specifically to buy this skin because of an issue that isn't on our end. There isn't really anything else I particularly wanted to spend the coins on, so is it possible to either remove 1800 AC and credit the skin, or give me a refund?
I am from Nova Scotia Canada. When I click on Legend and go to the Legendary skin it says Purchase for 1800 Apex Coins. The valentines day banner is 1100 Apex Coins. This was not through the actual store at all. The simple and only reason I bought the coins is because I know it is humanly impossible to ever get 12000 crafting materials. Impossible. So if I wanted a legendary skin I might as well pay real money since the game was free.. and all aside from the CONSTANT annoying crashes the game is incredible. I have seen someone with the skin at level 4 which PROVES to me you could buy it...
As of right now (regular checking in between games), the purchase option for the aforementioned items has been disabled.
But is there an update on help for those of us who bought currency to get this skin?
It's confirmed to be a bug and we will not be allowed a refund.
From support:
"Ashish: Sadly there is no manual option to get the points refunded as this is an in game currency and can sadly not be refunded."
"Ashish: Well the refund is not possible by any means. Simple as that."
Community ManagerIf you're missing coins or any purchases from the Apex Store please reach our Live-Support team so they can pull up your account to make sure you're taken care of.
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I wanted to support EA's predatory lootbox practises, but got that message instead.
I'm having the exact same error when I try to buy the current LOBA Bundle, was this situation solved at any point?
@JPPALOMO23 wrote:I'm having the exact same error when I try to buy the current LOBA Bundle, was this situation solved at any point?
I also just got this error when I bought the Voidwalker Bundle on Xbox.
Oddly enough, I'm getting the red dot indicator telling me I have a new Wraith skin, Wraith frame, and RE-45 skin but when I look at those lists the items aren't there.
I've restarted the game and my Xbox twice and still no skins or frame but still have the indicators and I still have the same amount of Apex Coins I had prior to purchase.
EDIT: Just noticed that the Voidwalker Bundle is meant to cost 2500 Apex Coins according to the official site but it's showing as 3300 Apex Coins for me in game on Xbox One.
EDIT AGAIN: After a hard restart of my console, it's now showing the correct bundle prices in store though I still had the red dot new item indicators but no items. I chanced buying the bundle at the reduced cost and this time it worked!
Community Manager
