Forum Discussion

joshwilson117's avatar
7 years ago

Skull town texture crash when ADS - Season 2

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? coolkid118
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? pathfinder
Which Legends were your squad mates using (if applicable)? wraith, octain
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. outside skulltown, also bunker with same bug
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. shooting an enemy when aiming down sight
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? alot, 10 maybe. This bug is random
When did this happen? (dd.mm.yy hh:mm) 14.08.19 4:00 pm pacific time
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Weird yellowish texture bug which makes you not be able to see, also get almost frozen in time.
What should be happening instead? not that.
Steps: How can we find the bug ourselves? I will link 2 videos i captured in the box below, I'm not sure really how to fix it. I know that it only started happening with the season 2 update. Its only happened twice. the instance that I have linked below, and then one other time in Bunker on river side, but it was only the texture bug, not the frozen/unable to move.

This first video is of when I enter into the bug- https://www.youtube.com/watch?v=TscP56cifcU

This video is of me still in it, but I eventually get out of it somehow. My teammates are not in the bug, and they are able to revive me and continue normally. 

https://www.youtube.com/watch?v=F-Yo2iYB1Jk

7 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey, @joshwilson117 

    In the top right corner you'll see the three connection indicators: Latency, Congestion, and Prediction Error.

    Can you try these steps below and let me know if it helps out at all? Do you have the game installed on an external hard drive? (I'm concerned an update went to the internal drive while the game is on the external, or vise-versa. That can cause weird game issues when files are located on two different sources)

    Reboot the Network

    1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

    Power Cycle the Console

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button on your console to turn on the Xbox One.

    Clear Mac Address

    1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
  • tomatchapa24's avatar
    tomatchapa24
    7 years ago

    I tried these steps and I've got no improvement. I cant even connect to a server.

  • joshwilson117's avatar
    joshwilson117
    7 years ago

    This isnt a common occurence..... and i have never had this issue with the game being on the external hard drive before...

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @tomatchapa24 

    Are you on Xbox One as well?

    Do any of the steps above help or have you tried reinstalling the game to see if that would have any positive effect? There's always a possibility of corrupted files from a downloaded update.

  • tomatchapa24's avatar
    tomatchapa24
    7 years ago

    Yes I'm Xbox one. I've had issues since yesterday (8-21-19) at about 10:30AM Pacific time. I have been able to play since.