Forum Discussion

Azicn's avatar
Azicn
2 years ago

the account has been banned

The game was purchased on steam on November 23, when it was only played for two days online for more than five hours before it was touched. Today, when it was online again to play, it was found that ...
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@Azicn 

We wouldn't have any visibility into the details of your ban here on AHQ, however, if you feel you have been incorrectly banned, you can dispute this decision with the Terms of Service team through the link here.

 

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose the EA app.
  3. Choose your platform.
  4. Select Manage My Account, then Banned or suspended account.
  5. Click Select contact option.
  6. Sign in to your account that has the ban or suspension, if you aren’t already.

If these steps don't work for you, and you're still not able to submit your appeal, please let me know!