Forum Discussion

5 years ago

Solved

wont let me purchase apex coins through steam

OK so im angry i went to steam and they have now pointed me to this place i am trying to purchase apex coins through steam using steam wallet funds when i lunch apex and go into the store and click t...

EA_Neil
5 years ago
@efmdaniells ,

I can't guarantee they'll be able to solve it as I'm not sure where the problem lies for you but if it's something off about the EA account itself causing it they should be able to have a look and see if they can solve what's potentially causing it.

If you don't get the chat option try to log out on the help.ea.com website and then see if the following link here gives you the chat option instead. Once on the chat give the right email for the EA account.

- EA_Neil

EA_Neil

EA Staff (Retired)

5 years ago

@efmdaniells ,

So trying to buy them via the Origin version of the game does not work either for you then? Did you already contact us before via EA Help over either chat or social media just to make sure nothing looks odd on our end on the account stopping this?

- EA_Neil

efmdaniells

5 years ago

@EA_Neil i have not every option i pick sends me to this help page atleast everyone of them that makes sense for the problem should i go over and talk to them or can i get help here

EA_Neil
EA Staff (Retired)
5 years ago
@efmdaniells ,

I can't guarantee they'll be able to solve it as I'm not sure where the problem lies for you but if it's something off about the EA account itself causing it they should be able to have a look and see if they can solve what's potentially causing it.

If you don't get the chat option try to log out on the help.ea.com website and then see if the following link here gives you the chat option instead. Once on the chat give the right email for the EA account.

- EA_Neil
- KickaDoh
  2 years ago
  I am currently having this issue. Was this ever resolved?
  - KickaDoh
    2 years ago
    @EA_Neil Was this issue every resolved?
nat0rade22
4 years ago
Did this ever get solved for you? I have the exact same problem and there is literally no information on it anywhere.
- TTV_boogerboy
  2 years ago
  Did you ever solve it? I need to know right now.