Every Time I try to log in, it shows Error code EC 10000 (sometimes EC 10500). What's the point of purchasing EA Games if all the games I have purchased, I can't access anymore? Origin worked fine, you destroyed every credibility left by moving to EA App which is not working for most users. On the rare occasions that I'm able to log in, it doesn't launch games.
CM edit: edited title for clarity.
Community ManagerThose error messages generally point to a system related issue rather than EA app one @priteshstayade.
What troubleshooting steps have you tried?
Darko
I have an issue with opening your app and have been having one for the past few days. I have made no purchases on the ea app. I only play the (free) sims 4. I have uninstalled, reinstalled, repaired, and restarted my windows 11 computer. I haven't made any changes to my computer, so this isn't a problem on my side I have spent more than 200$ dollars on The Sims 4 game. have YOU spent 200$ on The Sims 4 game?? NO!!! so I suggest you take a page out of Dora the explorers handbook and lend me a helping hand. I feel betrayed, used, and sad because I'm already depressed enough spending more than 200$ dollars on a video game just to not even be able to open the app I access it on. I see another person having a similar issue so this is a common issue, it's just you disregarding to fix your app. Be so for real you have a multimillion-dollar app for what? what are you spending that money on? because I bet it isn't the sims 4 like I am. So, please help someone who is BROKE and SAD. I just want to open your app that you don't even care to fix. its giving neglectful. Please send help so I don't have to spend another 200$ dollars. The problem is so random enough as it is I really don't need to be neglected right now like you are neglecting the rest of the users with this problem.
I login like normal then the window closes then opens back up saying "something went wrong, there's a problem with your account error code:10000."
p.s, I will sue.
Love, Diamond
Facing same issue. Please help.
I tried login in another acount then logout and getting into my main acount, for me that worked
Same thing happened to me. Checked firewall, Clean install of app on two different devices. Tried on different network as well. Still no connectivity. Kinda feeling the same anymore. Get rid of these launcher requirements that hamstring our ability to use the product we paid for!
Same thing here. It's been almost a week and I can't still launch the game. Anyone know how to fix this issue yet?
Pls gelp mine is like taht aswell and its been a month how do I fix it?
Yeah I recently downloaded the Daring bundle via the epic games
Linked my ea and epic accounts together but I'm get the error code same as yours.
My head's battered.
dude EA is straight broken plz refund all games purchased since 2014
Hey Man, I faced the same problem too, turns out my vpn was on. If you turn it off (atleast in my case) it worked.
I hear that it's about using vpn ! I am in a network which I have to use vpn. What I should to do. It don't make sense !
Did you link you EA and Epic accounts together?
Community ManagerHey Everyone,
We see that quite a few players are still running into this issue. If you still get this, please try the following:
PC Troubleshooting:
Connection Steps
If these steps do not work, we will need the following from you
Lotss of thanks to you mate ! This also worked for me.
that worked. thanks pal. my vpn was on too
Something I discovered while encountering this error is that it can do with the amount of bandwidth your PC is already using. I was downloading a large application while trying to open the EA app, but it gave me this error until my download was done and then I had no problem logging in whatsoever.
If it's a system-related issue then why does it say there's a problem with the account? Shouldn't the message say "there's a problem with your system" instead? The wording is kind of confusing there.
Same issue. Wasn't having any problems with the app before the weekend. Now I can't launch FIFA or Jedi Survivor because the app doesn't work properly. Seriously, I bought the games through Steam, you guys already have my money, why does the game need to launch through a second game launcher that's been plagued with bugs since it launched? If I buy it through Steam it should only have to work through Steam.
(cm edit - removing language)
Community Manager@CDLGaming001 When you try to launch the other games what specifically is happening?
That was my problem also. EA blocks you from using a VPN.
