Forum Discussion
Sorry to say p1usmunus but if you are unable to verify account ownership then our team will not be able to assist you in gaining access to or making changes to an account.
All we can recommend is to gather as much additional info as possible.
Darko
- EA_Darko2 months ago
Community Manager
Testing the support here p1usmunus and I'm able to create a case with our support.
To verify account ownership specific info will be requested by our team and if the info you provide does not meet that criteria then I'm sorry to say but there is nothing we can do to change this.
Darko
- EA_Darko31 days ago
Community Manager
Sorry to say p1usmunus but this is not something that we can do.
To open a case you need to do so here: https://help.ea.com/en/
If your case is not showing or the option not there then you can try a different browser.
Darko