Help recovering my account

Hi guys,

Recently my account got hacked into and used as a middle man to illegally transfer coins to other accounts - 3.7 million coins to be exact, which lead to my account being put on hold first, then banned.

I reported the issue to EA via contact and by speaking to someone, which was about a week ago. Since then, I have had no contact, I get told to not talk via EA chat as it would apparently delay me even further, and to be honest I just wanted to speak to anyone that has been in this kind of situation before because frankly I’m scared I lose that account which I’ve spent plenty of money on. 

Just wondering if I’m overthinking or if it is genuine incompetence from the team that reviews this as the situation is as simple as it looks.

Thanks for reading