Re: [Asking for Information] Last Transaction Still Processing

I contacted customer service in-game about this but they directed me here via link, I'm really confused cause I won't be able to purchase the coming star pass of fc mobile and its becoming really frustrating 

Please help 🙏 

Yes I already reached out via in game.

Here are some screenshots

Hi. I am having the same issue. Did you get a resolution to this problem?

[Asking for information]

Hey Everyone, 

If you are running into an issue with FC Mobile and running into the error  "Purchase Failed - your last transaction is still being processed..."

Try verifying the following information first. 

• Your last purchase shows as completed/finalized
• You have no pending updates
• Try closing all apps running, and relaunching FC Mobile. 

If you continue running into issues try going through the following steps based on your device:

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If the above does not help, please let us know the following:

• Player ID (Select the setting icon > UID):
• Are you getting an error message? (If so what is it?)
• What Device (make/model) are you using?
• If possible, share a Screenshot or Clip...
• Do you have any device or app updates pending?

Thanks!

Thank you.

Clearing the app cache and data sorted the problem for me.

Thanks again

How can i clear eh cache ?

Can't buy fifa coins

UID 375729036871364608 

USING A IPHONE 14 pro max 

No updates pending 

Tried all the other steps first hasn’t worked so far 

I currently have the same issue. I haven’t been able to purchase anything in game since September 30th. As it informs me it is still processing the previous transaction. I have spoken to the community service in game, however everything they have suggested hasn’t worked. Please see the below photos.

I have the same issue 

Send the information where?

They can not help us 

I need help for real I can not purchase that’s so sad for a big company as you guys 

The store is not working! Shows a transaction error and asks to log in to the app store! Apple support indicated that the purchase request does not reach them.

Hi @sokoand Can we try going through the following and checking if this continues?

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

What problem do face! It’s been month I can’t buy anything from store 

I tried troubleshooting at laest 10 Times 

Bro have you ever got this resolved ?? I bought the star pass bundle ysterday and I never recieved it! Money for the purchase was deducted from my cash app and says purchase completed but still nothing. And now I can't purchase anything either. When I try that stupid message keeps popping up about "still processing the last transaction bs" ugh so infuriating I swear. At this point I'll wait on a damn refund so long as I'm able to make purchases again. I have the money to even re purchase the star pass so long as I get a refund on my last failed purchase smh. This problem should be resolved by now what the hell is going on ???? 😡