Community ManagerArestiel Hey, there
I know that whole situation is real frustrating. You are right, their version ID and EA Help is not the same. Essentially EA Help needs, and what players have to verify on their account is the Steam account name. The issue could be that, on a Steam account, you can add a display name, so your "Account Name" what you log into Steam with is not the display name everyone can see. I tested it out myself, and was able to find my own account with the name and not ID numbers.
When contacting support, and they ask for that for Steam specifically, provide them the name on your profile, not numbers. If it is not correct on your account, that means the information was changed. Fastest was to verify that yourself is log into EA.com and under connections, make sure you see the correct Steam ID Name linked to your EA account.
Yeah I did just that, can confirm the Steam Account linked to my EA Account is in fact my Steam account.
To be clear:
EA Account ID: Arestiel
Linked Steam Account: Alyx (which was among the ID's I sent via DM's)
One thing I would like to add that stuck out to me. Under "Account Information" when scrolling down to "Game Personas" It shows some random stuff next to a picture of the Mass Effect Andromeda Logo. Could this be a symptom of the issue I am having or is this normal behavior? I will attach a picture of what I mean.
EA_Shepard I would appreciate anything you can tell me about this, at least a confirmation that this was seen and considered would be great.
