[PLEASE READ BEFORE POSTING] - Current issues with The Sims 2 Legacy Collection

Thanks to the players' reports, some new issues have been discovered in the newly released Sims 2 Legacy Collection. EA is currently investigating reported issues.

If you are experiencing one of these issues, please report them in the threads linked here, or an existing thread reporting the same issue. Although replies can be merged, threads cannot, which leads to lots of duplicates.

You may attach crash logs and object errors, or your entire Logs folder, to your posts. By default, they are located in Documents\EA Games\The Sims 2 Legacy\Logs\

If you are sharing your entire Logs folder, please package it into a ZIP file and attach it to your post. You may also attach a DxDiag to your post:

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Attempting to launch the game results in a DirectX 9 error

[SOLVED] DirectX 9 error when launching The Sims 2 Legacy Collection | EA Forums - 11851137

Running the game in Windowed Mode may prevent this. To do so, right-click on The Sims 2 Legacy icon on your desktop and open Properties. At the end of the Target line, add a space and then -w (including the dash), then save the changes. It should end up looking like this:

"...\TSBin\Sims2EP9.exe" -w

After loading the game, you may use Alt-Enter to switch to fullscreen. Alternatively, you can run The Sims 2 in borderless window with a third-party program, such as Borderless Gaming.

If your system has both integrated and discrete graphics, please try to run the game on the discrete GPU. Open your PC Settings, and go to System > Display > Graphics. Add Sims2EP9.exe to the list and select the option to run it on the high-performance GPU.

Game crashing after saving a household in Create a Sim

Game crashes immediately after CAS | EA Forums - 11851268

Crashes After Creating A Family | EA Forums - 11850948

Pets and Children disappearing after moving in or restarting the game

[CURRENT ISSUE] Sims and Pets Disappearing | EA Forums - 11856186

Sims 2 Sim Deletion Bug | EA Forums - 11859581

This issue might be related to the one above. Please post in the thread that best describes the one you see in your game.

Custom skintone catalog cannot be closed

Custom Skin Window - The Sims 2 Rerelease | EA Forums - 11851670

This issue happens in 100% of cases. It also affects unmodded games if you try to access skintones hidden in Debug mode, such as the Alien skintone. Please do not open this catalog as you will have to force your game to close.

Pets returning home from work causes a crash

Sims 2 Legacy bundle crashing from pet career | EA Forums - 11853302

Game Crashes due to pets | EA Forums - 11856409

This may be related to the feature which unlocks additional pet assets (such as collars) when a pet earns a promotion. If you have any of these assets already unlocked, the game may also crash in Create a Pet when you try to open a catalog that contains these items.

Alien abductions do not work when other Sims are present on the lot

Sims 2 Legacy - Alien Abductions Borked | EA Forums - 11851073

Abductions & Cutscenes not working | EA Forums - 11853058

This issue may be related to other Sims on the lot that try to react to the abduction. If the abducted Sim is the only one on the lot, they might be able to get abducted successfully.

Rod Humble repeatedly delivering computers

Rod Humble NPC | EA Forums - 11851401

Any Mod that stops Rod Humble from showing up can be used as a temporary band-aid for this issue. Please keep in mind that EA does not officially support Mods, so use at your own risk.

Some cinematics, such as Alien births, may broken

Cutscenes Broken | EA Forums - 11851222

An Alien birth might still be successful, although the cinematic will have issues, such as showing the baby on the floor or a Plumbob clipping into the Sim.