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ELLEgantOne's avatar
ELLEgantOne
Seasoned Newcomer
5 months ago
Solved

Constant Crashing on PS4

The crashing had improved tremendously in the last year, but after the 25th Anniversary update, I started experiencing some crashing with traveling again. After yesterday, it’s happening consistently. No matter the size of family or lot, there are interruptions with graphics updating to the point the background is just a blur. Nothing significant like traveling or loading screens has to trigger a crash. It will often crash upon launching/loading into a household. 

On top of that, when I logged in yesterday, it said my game was saved, but after logging in, I noticed my progress had not. I had objects placed on the floor and counters from build mode that needed to be placed (produce, wine, marbles, etc.) in Live Mode. I distinctly remember placing those items days before, but yesterday it was all back on the floor and counters despite saying my game saved. 

I haven’t gotten to enjoy the new pack AT ALL!

  • Hello,

    This issue is being tracked in the open report here. Please be sure to add your information into this current thread to help us further track and review this. Thanks!

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hello,

    This issue is being tracked in the open report here. Please be sure to add your information into this current thread to help us further track and review this. Thanks!

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