Sims 4 add-on kit not showing up in gallery(PS5)
So, back in 2023(March 3rd to be exact) I purchased the “Goth Galore” kit. After playing for a few hours, I got off the game and didn’t come back to it until months later.
I started up the game and noticed my sim was undressed and when I went to my create-a-sim to figure out what was wrong, all of the things relating to the kit was gone. I immediately contacted EA for support, but they said since I purchased it through Play Station, I’d have to contact them. Long story short, neither parties knew what to do :(
I’ve updated, restarted, and reinstalled the sims game and yet it’s still gone. Whenever I go through my download history(on the sims) everything is there and they say they’ve been installed. I can’t get a refund because it’s well past 30 days. Can anyone help?