Forum Discussion

RvbyDolls's avatar
RvbyDolls
Seasoned Newcomer
22 days ago

Sims 4 add-on kit not showing up in gallery(PS5)

So, back in 2023(March 3rd to be exact) I purchased the “Goth Galore” kit. After playing for a few hours, I got off the game and didn’t come back to it until months later.

I started up the game and noticed my sim was undressed and when I went to my create-a-sim to figure out what was wrong, all of the things relating to the kit was gone. I immediately contacted EA for support, but they said since I purchased it through Play Station, I’d have to contact them. Long story short, neither parties knew what to do :(

I’ve updated, restarted, and reinstalled the sims game and yet it’s still gone. Whenever I go through my download history(on the sims) everything is there and they say they’ve been installed. I can’t get a refund because it’s well past 30 days. Can anyone help?

 

4 Replies

  • Have you attempted the "restore licenses" option from the PS4 main menu that may help refresh it. Also did you buy the pack directly from the ps store?

  • RvbyDolls's avatar
    RvbyDolls
    Seasoned Newcomer
    21 days ago

    Yes, I’ve already tried that. I’m assuming I did because the “thank you for your purchase” email came directly from PlayStation. 

  • cbarber89's avatar
    cbarber89
    Seasoned Ace
    21 days ago

    Ahh ok, that's very odd and incredibly annoying, sorry that's the only thing I could thing of to resolver your issue, but if I think of anything else I'll update you :) 

    Id definitely recommend contact playstation then as it seems to be an issue on their end :)

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,100 PostsLatest Activity: 5 minutes ago