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Igerqu1's avatar
Igerqu1
New Rookie
2 months ago

Are you encountering any technical difficulties with logging in?

Hello,

Two days ago I paid for Sims 4 accessories and now I cant download it. Do you guys have the same problems? I see that you can play. Bot said that it is EA problems and they are during fixing. Can somebody explain what the hell is happening? 

crashing
downloads
ea app
game packs
launching
stuff packs
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    Igerqu1  The EA App is working for me, so it's not down in general.  Have you tried unchecking the box to "keep me signed in"?  Have you tried a different network?  For example, if your computer has wifi, you could set your phone as a mobile hotspot, using data rather than your home network, and connect to that.  I'm not saying you need to download your new Sims 4 DLC using phone data, only that it would be helpful to know whether you can sign into the EA App at all.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    Igerqu1  Try powercycling your router.

    If that doesn't help, could you try a different network instead?  That's not helpful for a desktop, but you could take a laptop to work/school or a library or coffee shop.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    Igerqu1  For the slow downloads, try pausing the download and resuming.  Wait about a minute before you resume the download.

    For the error report, I wouldn't worry about it—these are only useful if you're reporting a known error specificially to EA people AND they ask for an error report.

    • Igerqu1's avatar
      Igerqu1
      New Rookie
      2 months ago

      I tried it bro. I uninstalled even it many times. Not working. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    Igerqu1  The EA App is working for me, so it's not down in general.  Have you tried unchecking the box to "keep me signed in"?  Have you tried a different network?  For example, if your computer has wifi, you could set your phone as a mobile hotspot, using data rather than your home network, and connect to that.  I'm not saying you need to download your new Sims 4 DLC using phone data, only that it would be helpful to know whether you can sign into the EA App at all.

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