Expansion packs don’t load when new build cc is downloaded

houxxx​  This doesn't make any sense at all.  A set of files sitting in your Downloads folder should have zero effect on anything else running.  The only thing I can think of is that your antivirus is reacting to something in the build cc you're downloading and blocking a lot more than just that.  So check your AV for recent actions and see if you can find something that happened at the time you downloaded this cc.

puzzlezaddict​ yeah I tried to explain it to someone else and it took a few explanations before they finally got it.  I moved them into the mods folder and still the same thing happened. The cc is there but the expansions aren’t. I picked a scenario and when I get to the worlds, it’s says game data incomplete. I wonder if the cc creator I’m downloading from has the issues. I haven’t tried any other creators yet because this one has some great stuff. Which I guess would be answer solved if it’s just their items but doesn’t answer why it’s happening.

My AV doesn’t seem to be showing any issues either. 

houxxx​  I understood what you were  saying; I just don't see how it's possible.  But let's gather some more information.  Please open a File Explorer window, click This PC in the left panel, and enter TS4_x64 in the search field in the upper-right corner.  The search will take a little while to finish.

When it's done, you'll see the file path under each result.  If the entire path isn't showing, expand the window sideways until it is.  Then use Windows key-shift-S to take a screenshot, and post it here.

puzzlezaddict​ Do I need to have the game running at the time? Would you also like two version of the screenshot? One where the cc is downloaded and one when it’s deleted?

houxxx​  You don't need the game running at the time, and it doesn't matter whether you have cc downloaded at the moment.

puzzlezaddict​ I hope I’ve caught what you’ve needed! But I’m going to guess the game\bin isn’t a good thing?

houxxx​  That's actually completely fine, and it shouldn't cause any problems.  I was wondering whether your game was installed somewhere else, like in Documents, where you might get some weirdness due to OneDrive or another factor.

Anyway, please create a new admin Windows account on your computer.  Make it local, as in, don't link your Microsoft account or any email address.  You'll be able to launch the game without reinstalling anything, but your saves and other data won't be available.

Open the game and confirm that all your packs are loading, then in the new account, download one cc item.  Don't add it yet; just load the game again and see whether the packs are still loading.  If they are, add the cc to the Mods folder and test again.

puzzlezaddict​ this seems to have worked, thank you for your help! I am still about worried it may happen again later down the line but I’ll just address that when it happens. What do you think might have been the issue?

Also will it be ok to move all my previous cc over to this user? I know it would be better to start afresh but it saves time and some cc isn’t available to download anymore as the creator isn’t in the community anymore and has deleted their work. Would it also be ok to move my tray folder over too? 

houxxx​  You can move whatever you want over to the new account.  The C:\Users\Public folder is a good way to move data since it's accessible from all user accounts.  On the off chance you break something, you could trash this account and create another new one, then not transfer the cc this time around.

As for why this happened, I really have no idea.  But the important thing is that you left behind the cause, whether it was a user setting or corruption or something else, in the old account.

puzzlezaddict​ I might try a few more things on my main user account before I stick to using the new account for sims. I didn’t uninstall the game because really it’s the last thing I want to do so is there a way to erase all the data?  I saw something about simply deleting the sims folder, restarting the laptop and then opening the game again so it’ll create a new folder. Is this all I need to do or is there more to it? There’s mostly only sims to lose with the game which some I can find again and some I can leave behind. I only downloaded the game again maybe about two weeks ago so anything that carried over from previous usage is from the gallery or one drive for mods.

I did have a sim that was corrupted when I would open them in the gallery but when being asked to deleted, it wouldn’t. I used the EA repair option with the game and it was fine after? So not sure if that was something to wonder about too.