Game Packs no longer purchased
I have been playing the sims 4 for years and have bought probably hundreds of dollars' worth of packs. After todays update, or whatever it was, on the EA app and even when I log on to the browser it says I have no purchase history and would need to re purchase all of my previously owned packs. It also says on the EA app that I have no logged time in the game, but all of my saves are still there when I open the game, of course they all have no clothing on as I don't have the packs. Is this a weird glitch that can be fixed? or am I doomed to re purchase all of those packs, some of which I have been using for years and years.
Hi there,
If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.
