Forum Discussion

michellecmggg's avatar
5 months ago

My sims game has been giving me problems

 The screen does not finish loading every time I try to enter CAS, and after playing for a couple of minutes my game does not want to work anymore or the bottom bar where all the aspects of the sims appear (phone, calendar, time, inventory, etc.). Please help me, i haven't been able to play for weeks.

1 Reply

  • michellecmggg  Please remove your entire Mods folder for now; you don't need to save your progress.  And if you have any files in ConfigOverride, please delete them.

    Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,432 PostsLatest Activity: 6 minutes ago