WaitsonTheFirst Thanks for the dxdiag, which lists a pile of generic Windows update errors. So please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the Sims 4 issue, please update your graphics driver, which is from 2020. You can get the newest driver from AMD here:
https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-4000-series/amd-ryzen-5-4600h.html
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
If that doesn't help, please disable any virtual display software you're running. Your dxdiag lists one such app from Huawei, but I don't know exactly what it is (other than that it exists), so you may need to poke around in the Task Manager to find it.
