Re: Can't run The Sims 4 with the video card in this system. [0e6d1221:1df4e8dc:8001

What should I do from the recommendations because I removed the Origin in game and tried to update the Intel Graphic card and it was unsuccessful.

@MiddleEarthFan1 did it end up working? If you have issues with installing the drivers for Intel, contact Intel or the store you bought the computer from. 

Your drivers are from 8/4/2015, so there should be an update on them. 

I keep getting this error message when I try to update the graphics card. Also, roughly around the same time this started doing *, I implemented a secondary screen, could that have done it?

The driver being installed is not validated for this computer. Please obtained the appropriate driver from the computer manufacture.

After saying yes, it takes me to this link: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005469.html

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly. 

I already put my dxdig on the first post.

Sorry, somehow thought you were a different user then OP. Dah

leaving this to @Phantomlover1717 then

I would suggest taking the screen out to test if that is the issue.

The message you get is a common thing, I think Asus should have drivers then. 

https://www.asus.com/nl/support

I'm having the same problem but I've tried all the things listed and still the sims 4 won't run. I'm pretty sure my pc meets requirements but her they are just to make sure.

I also tried all the advice found above and elsewhere on the net to no avail.  I eventually fixed the issue by checking "Disable full-screen optimisations" in the Compatibility properties tab in Explorer.  The file to change is TS4_x64.exe (or TS4.exe for 32-bit Windows, presumably...) in C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin.  Screenshot attached.

Hi @FurryMittens

thanks for that info. That's interesting and would explain why some people have luck running the game in windowed mode but not in full screen.

What is odd is that this problem just developed overnight.  I've had The Sims 4 running happily for months until it suddenly stopped working a couple of weeks ago (my kids tell me).  Presumably a software update from EA or MS or Nvidia broke it.

I'm having the same problem, my Sims 4 worked just fine for a whole year but suddenly a few months ago it just kept giving me that same error and I haven't been able to fix it, no matter what I try. This is really frustrating. 

@Shadow5Emi

Please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Updates in the game might cause this if your under system requirements. If you're not, a change in the computer might cause this. If I can look at your specs I might be able to tell you something about it 🙂

@castor_polluxx2

You might have another version of windows, please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Sorry to necro an old post, but I'm having this exact problem.  It started after Origin's most recent update and I've been unable to run the Sims 4 since.  I'm quite certain that my computer meets all system requirements and I've updated my AMD drivers.  I've also tried disabling the full-screen optimizations and have run a repair on the game.  Won't seem to run in either full-screen mode or windowed mode.

Attached my dxdiag here.  Please help!

Here's a few more suggestions (in case you haven't already tried those) 

please try the following things

1. Turn off Origin In Game
2. Uninstall and reinstall your graphics drivers
3. Rollback to earlier graphics drivers
4. Right click on the game in Origin and press repair game

Test after each step

Looks like I had to uninstall and reinstall my drivers.  Thank you so much!

Glad that worked. Enjoy the game

@FurryMittens Thank you so so much!!! I had been looking for a solution for hours and yours worked, finally!!!