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madilyn102402's avatar
madilyn102402
Rising Newcomer
8 days ago

Screen "freezing" when shifting from load screen into Gameplay

I have exhausted all other options. Every time i try to load into a world to play, it works fine until it gets to actual gameplay.. then the screen loads my sims, the toolbars, the name of house etc. But the screen is just blue and has the "helpful tips" still at the middle of the screen. My sims are even moving, i just cant see them!!! ive repaired the game multiple times, removed all CC, and restarted my PC countless times. Help!! 

 

1 Reply

  • madilyn102402  This problem typically happens when there isn't a driver installed for the graphics card or chip.  So please install the newest driver for your GPU.

    If that doesn't help, or you don't know how to do it, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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