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LaSzeRNooB's avatar
LaSzeRNooB
Seasoned Newcomer
5 days ago
Solved

fauls banned

As a dedicated player since the very first day Apex Legends came out, I have spent years progressing in the game through my own effort and hard work. I have never cheated or used any third-party programs. My focus has always been on learning and mastering the game's mechanics the legitimate way.
Two days prior to being banned, my account was hacked and EA's own support team helped me get it back. I am certain that the hacker was responsible for the behavior that led to the ban, not me. I have always followed the rules and respect the game's integrity. For example, to improve my performance legitimately, I purchased a rapid-trigger keyboard to help with movement techniques like supergliding, which I practiced until I could do it consistently.
I understand that I previously used an inappropriate name that violated the rules, and I apologize for that mistake. However, this more recent and serious violation was the result of a compromised account. Since EA support assisted me in recovering my account, they should have a record of this security breach. I believe the ban was a mistake and I ask that you please review my case with all this information in mind

4 Replies

  • LaSzeRNooB's avatar
    LaSzeRNooB
    Seasoned Newcomer
    4 days ago

    Dear EA Support  I am writing to appeal a recent ban on my account  which I believe is a mistake  I have been playing Apex Legends since its release and have never used cheats or participated in any form of cheating  Over the past six years I have worked hard to progress and improve my skills I even purchased a rapid trigger keyboard specifically for consistent supergliding  Two days ago my account was hacked An EA staff member assisted me in recovering it I suspect the actions of the hacker not my own are the cause of this false ban For the last year I have played this game for at least six hours a day and do not play any other games  I kindly request that you review my account history taking the recent security breach into consideration and remove this ban Thank you for your attention to this matter

  • Midnight9746's avatar
    Midnight9746
    Hero+
    4 days ago

    LaSzeRNooB​ As mentioned in your last thread, (fauls banned | EA Forums), bans cannot be handled on the forums as you would need to contact the EA TOS Team.

    EA Help | Get information on EA Account locks, bans, and suspensions

    If you are still needing help with recovering your hacked EA Account, you would need to contact EA Support as recovering a hacked EA Account cannot be handled on the forums either.

    EA Help | What to do if your EA Account has been hacked