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I can't log in to my EA account from my Steam account
Hello, I'm logged into my Steam account with another EA account, and I don't have access to that account. I want to disconnect my EA account from Steam, but I can't do this because I can't log in to my EA account. Can you help?ndakjvdqjg6t4 hours agoRising Newcomer11Views0likes1CommentRedeemed Products Not Showing. Please Help 🙏
Hi guys, I hope somebody can help as I have just spent an hour on the live chat with somebody who wasn’t acknowledging what I was saying & kept telling me to come here. I have just redeemed 4 keys for The Sims 3 expansions on EA Play. They all said ‘redeemed successfully’ and 2 of them installed fine. 2 of them however (into the future & island paradise), took me to the product pages and are showing as ‘purchase for £XX.XX’ and there is no trace of them in my purchase history. I waited the recommended half hour before seeking help & still no success. The agent in the live chat confirmed that they were redeemed using my account but was refusing to acknowledge that I don’t have access to them and we spent the last hour going around in circles. I even asked to raise a complaint several times to be told effectively ‘I am going to help you but I can’t promise that you’ll receive any contact, please check social media channels’. I’m praying somebody here can put me in the right direction to access the products that I purchased. I would be incredibly grateful for any help 🙏31Views0likes0CommentsHow do you create game shortcut on EA Desktop APP?
How do you create a game shortcut on EA Desktop APP? I'm not talking about Origin here either, whenever I install a game on there new application I never see an option to create desktop and start menu shortcuts. If someone can let me know if that even is an option I would be grateful.Solved48KViews13likes34CommentsSims 4 not redownloading in EA app
Hi everyone! I have been dealing with this for over a month now :( Sims 4 first wouldn't load in the EA app so I cleared cache and uninstalled the app, but now it won't install. It says its 'installing' but nothing is happening and I don't know what to do. This screen never changes. I have attached a screenshot of what the download manager in my app has looked like for the past month whenever i try to redownload the sims 4 :( I hope someone can help!! I would be very grateful! (note - I have deleted and reinstalled EA, tried steam, origin and epic games launcher, none of which have worked. I managed to download the game on steam, but it would only work if the game was downloaded on EA too...)13Views0likes0Comments- 14Views0likes1Comment
EA App not launching after update – stuck on loading screen (Windows 11)
Hi EA community, I recently updated the EA App on my Windows 11 PC, and now it won’t fully launch. After opening, it just stays on the loading screen with the EA logo spinning indefinitely. I’ve already tried the following steps: Cleared the app cache Reinstalled the EA App Run as administrator Checked Windows firewall and antivirus settings None of these worked so far. The same issue happens even after restarting my system. Is anyone there? Appreciate any help or advice! jhonnmick866yd9x389vc8 days agoRising Newcomer62Views0likes2CommentsBF2042 Steam Discussions admin is a problem.
The reason why I write this hear on '' EA app General Discussion'' is because some users are spreading misinformation about '' EA Javelin Anticheat'' app. Admin Steam Profile : -snip- User creates a Topic on Battlefield 2042 Steam discussions with title: Steam needs to take actions https://steamcommunity.com/app/1517290/discussions/0/592900564311904549/ Saying : questionable updates, dangerous tweaks to vital computer components. Most likely (well definitely) he is referring to EA Javelin Anticheat requiring Secure Boot, since thats what most people reply with. (Its very obvious such statements as ‘’ dangerous tweaks to vital computer components’’ are TOTAL MISINFORMATION which is most likely hurting the sales and scares away new players. Theres 7k players playing the game daily , EA anticheat is tested well and it would be breaking news if it was actually damaging. ) Author of Topic and 2 users who support Authors misinfo dont even own the game Battlefield 2042. One user ‘’Messi No.1’’ points that out call them ‘’ clowns’’ . Steam Discussions Admin -snip- replies: ‘’ You do not NEED to own the game on steam in order to create or take part in discussions, If you're going to keep being rude and disrespectful towards others, I am more than happy to put you in time out. Your call.’’’ So the logic here is that we can write whatever we want about the game, including pretty heavy statements about EA app requirements such as ‘’dangerous tweaks to vital computer components’’ , however we cant call each other clowns, we get - a warning. Few years ago I posted about this admin and nothing was done. Well guy is active again. Whats interesting hes very active on ‘’ Ready or Not’’ forums, he basically lives there. So , please, take some action, this in unfair to the guys who developed EA Javelin Anticheat.✊ Admin edit : I removed the link to the Steam profile to avoid misunderstanding surrounding "naming and shaming" ~Rtas04ffc78c7d14add69 days agoSeasoned Newcomer66Views0likes2CommentsSims 4 pack purchased on accident- could I get a return?
I accidentally purchased the Sims 4 Enchanted pack, but did not intend to. I have not downloaded it or played it and would like a refund, but I am being told through chat to come here to discuss the issue as they cannot get me to a supervisor for help. Any thoughts? Thanks so much!SolvedJvec1510 days agoNewcomer50Views0likes1CommentI don't like this app.
I bought ME:LE on Steam. I want to play it but I heard the EA app was buggy, ate money, and had privacy concerns. I thought to myself: "That sounds right about in line with EA." So I used the Origin workaround for a while until you guys dropped Origin. Now I can't play Mass Effect without being taxed somehow. Even though I already bought the game. I just won't then. You took away Mass Effect just like you took away the studio that made it. I miss EA from the 90's. I wish you guys cared about people and not just money. You won't get any more from me. -Disappointed gamerBananastickr10 days agoSeasoned Newcomer43Views1like2CommentsDisable EA Overlay through Config File or Windows Registry
I have added an EA Game to Steam as a Non-Steam-Game to play it with the Steam Overlay but I noticed that some games freeze on start when both the EA and Steam Overlay are active. Example for one game: STAR WARS Galaxy of Heroes. I can manually disable the EA Overlay through the app but this option is a global setting and not an individual game setting like it was in Origin. Is it possible that I can disable the EA Overlay through a certain config file or a certain entry in the Windows Registry(if available)? In that case I would run a batch script that disables the EA Overlay through that file or registry entry when I run an EA Game from Steam as a Non-Steam Game to avoid issues with the EA Overlay and reactivate it once the Non-Steam-Game is closed. If someone could help me with this, it would be much appreciated.14Views0likes0CommentsUnable to purchase "as a gift" packs
I finally got my boyfriend into Sims so I wanted to buy him a few packs. We both play on Mac so I used the EA app and EA website searching for some way to gift him packs. I own every pack and I don't have any options for gifting. Someone please make this make sense. I included a picture of what I see from my end. I have been playing for years and clearly remember where the option used to be. Its just not anymore.18Views0likes0CommentsEA app on Steam Deck?
So, I am planning the transaction of a steam deck. I want it for a few reasons, but a main reason is Sims Legacy. I bought The 25th birthday bundle last week and I decided that I want to play it on the go. So I want to buy Valve's portable PC known as the Steam Deck, but is the EA app available on the Steam Deck? It is kinda where I bought the games.37Views0likes4CommentsEA games not working
I attempted to install my preordered copy of the enchanted expansion pack. My game will not load; I have uninstalled the game and attempted to reinstall the game. This is the error that I received. It has been almost 3 hours and is still not working . Please help.sarahbryant8414 days agoNewcomer28Views0likes0CommentsMoney charged, get nothing
Hey, I bought a game Plants vs. Zombies: Battle for Neighborville Deluxe Edition inside the EA app, money charged but get nothing, and get status "Your payment failed. Make sure your payment method isn't expired and your info is entered correctly.". I've tried do the same on the site and it worked. But I didn't receive money back for failed transaction. How can I get my money back?21Views0likes0Commentspayment options
We Egyptian gamers really appreciate your offers on Egypt's store , I even want to purchase on summer sale about 3 games from your store but there's a bit problem , we can't buy anything from international stores or subscribe in any service without credit card duo to some economic problems . It's rare to find someone has a credit card and if you made someone puy you a game , you ban the account. and we can't even purchase games with any debit card or virtual wallets the only way to purchase a game is having a credit card or go to someone online to buy it to you (it might be a scam and I know many happened this to them ) many gamers like me want to buy from your stores but we can't because of this so please make a local payment option .27Views0likes0CommentsCan expansions bought in Steam be used in Origin?
My daughter is playing Sims 4 on Origin and that's where she has her other expansions, but on steam there is an expansion she wants (cats and dogs) that is 60 percent off. If I buy that on steam can she play that expansion through origin? I looked online and some sites said it does work and some sites say they are separate islands and expansions purchased on steam won't work on Origin and vice versa. I do have my EA account linked to my Steam account. Thank you!shellwege16 days agoRising Newcomer33Views0likes0CommentsRefund Request
Hello, I recently purchased an EA play subscription but decided to get a refund. So I read about the refund policies and knew that I had to request the refund within a limited time period. So knowing this went ahead and requested on the same day of purchase. Hadn't even played anything even. I opened up a case told them all about the reason for the refund. A day later I received an email saying EA has received the request and that they are working on it. 2 days pass by and there was no update. I asked them for an update and after a day i received another email, this time by another rep saying that the case will be handled by him. After 3 more days I received another email now again by another rep saying the same thing. 1 week passed by and I was just getting transferred from one representative to the next and noone did anything to solve the issue. I didn't blame anyone as I just thought it was in process. After almost another week i get an update on my case saying to speak with a rep through live chat. So I do that. I open the website open up a live chat box. After having a chat with her she says that the request can't be processed as the timeframe has been exceeded for the refund. Now I had requested it on the same day but because of the reps I just went in circles. She says that they were not able to verify my account. Which doesn't make sense and neither did I get any email from anyone for verification. Now long story short she says that the time frame has been exceeded and refund can't be processed. EA is jus trying to blame me even though I helped them with every information they wanted. I just wanted to know if there is anything to be done. As I think this is not fair to a consumer. After I do everything according to your guidelines I am still the one getting blamed for this issue. Please any help or information would be highly appreciated. Thank YouSolved4.8KViews0likes5Comments
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