Recent Discussions
EA App cloud sync enumerating save directory of games thousands of times
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 436d04a7-19a7-449f-a57e-98cdf6898538 Which client functionality are you experiencing this bug with? Launch Game When did this happen? (dd.mm.yy hh:mm) 01.26.22 12:00 Summarize your bug (This is tested against Mass Effect 3 and Mass Effect Legendary Edition). The EA app has forced cloud sync which has terrible performance when a large number (1000+) of save files are encountered - far worse than it should. When looking at the application behavior in ProcMon it is apparent that a huge amount of time is being wasted enumerating the save directory hundreds of thousands of times. Games take so long to run that it appears like the game will never actually launch. With the new forced EA-app that came into effect today, I have seen many of my mod developers (I head the ME scene) seemingly be unable to run their game. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Add a lot of save files to the Mass Effect Legendary Edition saves folder: For example in the modding scene we use this set of save files for each game, labeled (internally) for us to jump to any point in the game. In total this has hundreds of saves. https://me3tweaks.com/permanent/LEDebugSaves.7z These are extracted to: %USERPROFILE%\Documents\BioWare\Mass Effect Legendary Edition\Save - with each archive being extracted into the respective game. The game must have been run at least once. What happens when the bug occurs? The EA app enumerates the save directory for this game hundreds of thousands of times - essentially running in O(N^2). It takes literally - I'm not even kidding - 5 minutes and 32 seconds for me to run the game. I don't know why it is constantly enumerating the folder list when it seems like it just needs to get a list of files and then cache that into a variable. This current implementation is extremely slow - on the levels of GTA 5 buggy login slow. It is faster when it doesn't have to do a full sync - we're still talking like a minute to launch - but when a save sync occurs (e.g. my other computer generates a new save) it's back to the 5 minutes to run thing again. It really wastes a lot of time, especially for my developers who constantly restart the game. What do you expect to see? I expect better performance. I don't expect miracles but I also don't expect it to take 6 minutes to compare a local and cloud version of a folder that is not more than a couple of megabytes. At the least, I'd want to see one of three things (preferably all of them): 1. Better performance for sync. Do not enumerate this directory hundreds of thousands of times. 2. Show something to the user that something is happening. The app currently gives you zero indication it's doing anything. 3. Give me the option to turn off cloud sync like we could in Origin. That's why this was never a problem before (it was still a pain in Origin but could be easily circumvented). Using ProcMon I was able to filter it to all activity by EADesktop.exe. When cloud sync occurs on game launch, you can see it querying the same directory thousands of times for some reason. I know a lot of this internal methods, but this seems far too excessive to be optimal behavior.
Address game download/install issues.
Hi guys, thanks to everyone for their participation in the EA Desktop Beta. Some of you are reporting install issues that may be related to locally stored data, so here are the steps you can take to clear this out. To start, close the EA Desktop app. Open the Windows Task Manager. You can press Ctrl, Shift & Esc simultaneously to bring it up. Now locate "EABackgroundService.exe" and close it by right-clicking the entry and selecting "End Task". The next step requires you to view hidden files. If you already have hidden files set to viewable, you can skip this part. In the Windows Search bar type "folder" and choose "File Explorer Options". Go to the View tab and look under Advanced Settings to see a checkbox to "Show hidden files, folders and drives", and select this. Be sure to Apply the change before you go to the next step. Now in Windows File Explorer go to C:\ProgramData\Electronic Arts\EA Desktop. Here, delete each file/folder except for the one marked "Logs". Restart the EA Desktop app and try your download/install again.
How do I bypass the EA App and access Origin to play games.
How do I bypass the EA App forced installation and access Origin to play games. I cannot open Origin. It is forcing to install the EA app that does not work! The EA app is broken. Purchased content shows as I don't own it. Missing expansion packs and add-ons that cost a LOT of $$$$ over the year!. Existing game files won't play. You can only re-start a new game file. Reinstalling does not work - attempts to install content says game needs to be updated. Repair did not update. Game files were all up to date and working this morning!
Impossible to launch Sims 4 without Internet connection
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? I can't launch it, so why does it matter? I should be allowed to play a not updated game if I want. I paid for it! What expansions, game packs, and stuff packs do you have installed? Do you seriously need me to list all of them? It's a general problem that I am fairly sure applies to all games at this point. Steps: How can we find the bug ourselves? Log in to the EA App, make sure to check "keep me logged in" Have your Internet provider have issues, or go into the woods. Point is, you don't have access to the Internet on your computer What happens when the bug occurs? The app sends me on an impossible goose hunt after login credentials on the online servers, and will not let me launch the game unless I travel to a house with Internet, carrying my stationary computer with me. Sometimes the reason is it needs me to log out and log in again, but online. Sometimes my "game license" has expired. When it went to "we corrupted your game files" I gave up and shut the damn machine off. What do you expect to see? A play button, or a way to launch my game, without needing an Internet connection. This always worked with origin. Please give us origin back as an option! This new app does not work! Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them. Did this issue appear after a specific patch or change you made to your system? Yes Please describe the patch or change you made. The EA App switch
