Recent Discussions
I can't get in to my account
I have login properly, everything fine until code verification part. I not send me anything to my email. Here what I have try: 1.Check spam box 2.Check block list 3.resend The code What i did: I leave this this gmail for a few months, and getting back for a couple weeks ago. I have been clear all mails because running out of cloud storage.Solved5Views0likes1Comment
Steam account linked to a disabled EA account
HI! I recently purchased FIFA 25 through Steam. After installing and launching, I couldn't set up my EA ID because it says that my Steam account is already linked to a "@disabled.ea.com" domain. After doing some research (I purchased the game half a week ago), I remembered that I purchased Jedi Fallen Order a few years ago, so it may be the cause of the problem with the domain. Either way, I need to unlink whatever account is currently linked to my Steam so I can link my current account and... (sighs) play the game. Please any guy from support reach me out to send you whatever info you may need to proceed on this. ps: EA Help is hilariously bad for a gaming company like yours, please improve that and put REAL people on. I had to make a post on this forum because my tickets weren't replied, the one sent by email hasn't got any answers and now I can't contact an advisor anymore through that platform.Solved267ejcgvtzye22 hours agoNewcomer49Views0likes2Comments
My other account was banned
After a long time, I wanted to enter FC25. I already use my ea account only to play FC25 but I saw that my ea account was banned and I was told that I violated the user agreement or sales agreement but I was already using the account very little and was unplayable for a while. Most likely my account was stolen and my account was banned. Please help me. I barely bought the game and it's really sad that my account for which I paid so much money was banned. All I did on the account was play FC. This is really ridiculousSolved27Views0likes2Comments
Unable to receive security code
Hello, I have an account register with another email address and I've ran into the issue where I'm unable to log in. I enter my email, enter my password, it says enter code and I never receive verification code to continue. I've checked spam folder in my email and its not there. Please help! ThanksSolved65Views0likes1Comment
Payment method's issued country doesn't match your store region
Whenever I try to purchase anything, I get the error of payment method's issued country does not match your region. EVEN THOUGH IT DOES. I have called my bank the issue is not from their side, tried different cards, and it also does not work. It is extremely frustrating, specially that there is no way to reach help from your EA's sideSolved126Views0likes1Comment
time and date product key was redeemed
Hi support EA I have purchased Mass Effect 3 from a retailer and when activating the code a had error message code already in use. They need date and time when the code was activated.I cannot find any where the option to ask for this information. Please Help! Kind RegardsSolved115Views0likes3Comments
Kits Not In Game
Is anyone else experiencing issues with the new kits? I purchased all three and even though I've received receipts that I've purchased them, they are not in the game. I have repaired the game, and restarted my computer a number of times. I even made sure that my Mac had the latest update, but still the problem remains. Extremely frustrating to continue to invest in this franchise, and not be able to access the content.Solved131Views0likes3Commentsunable to make a purchase with cc
i try to purchase Apex battle pass with credit card from ea app it gives me this "Due to a problem with your payment method, we cannot process your order at the moment. To validate it, please use another payment method or try again later." pls help.Solved173Views0likes3Comments
add-ons not transferring from windows to macOS
This is really annoying that I have to post this all because I already emailed EA Help about this but the customer service guy straight up ghosted me so here we are!!!! I had a Windows laptop for several years and played the sims on that laptop. Over the years I accumulated 23 add-ons, 7 of which were purchased through the EA app, and the rest of which were purchased via Steam. I recently got a new Macbook Pro, and as an avid Sims lover went to download the Sims 4 onto that laptop. Through Steam, the Sims 4 is not compatible with macOS for some reason, so I had to download it through the EA app. However, when I download the game from the EA app, it will only let me download the add-ons that I purchased through the EA app. All of the other add-ons I had purchased through Steam were showing up as only compatible with a Windows operating system. The thing is though, the EA app still recognizes that I own these add-ons, it just won't let me download them. So if I did happen to have the funds to just rebuy everything (which I don't) it won't let me do that either. If anyone could help me figure this out, I would really appreciate it since the EA customer service guy will not respond...Solved231Views0likes1Comment- 151Views0likes1Comment
Sims 4 Pack missing on New Computer Install
I installed The Sims 4 on my new computer this morning and opened the game. When I attempt to load existing games, they show Get Together is missing. From within The Sims 4 game, I can see that I do own Get Together, however, the EA App says I need to purchase it. I did a repair but that did not solve it. I'm not sure what to do for Get Together to install and I'm afraid opening old saves will ruin them if I'm missing a pack I had installed when I played them. What am I overlooking?Solved110Views0likes2CommentsI bought the Ukrainian version, and I can’t set the game to Spanish
I bought the game yesterday and I was in Ukraine, but I want to play the game in Spanish. However, it only lets me set it to English, Russian, Polish, and two other languages. Also, there is no option to change the commentators; it's only in English. So, I need to know if there is any way to download the Spanish commentators and language. I bought the game on the EA app, and it doesn't give me the option to change the language there either.Solved161Views0likes1Comment
EA app says that "you removed this game from my library".
But this is not true at all, where can I get my free games? They are not available anymore in Game Hub Also, there is weird text on some of them "Your EPIC subscriptions has ended. Renew your subscription to continue playing." I had - Slay The Spire - Dead Cells - SPORE - Shantae: Half-Genie Hero - Up All Night Digital Content - Life of the party - Populous 2Solved377Views0likes10Comments