Recent Discussions
How do I bypass the EA App and access Origin to play games.
How do I bypass the EA App forced installation and access Origin to play games. I cannot open Origin. It is forcing to install the EA app that does not work! The EA app is broken. Purchased content shows as I don't own it. Missing expansion packs and add-ons that cost a LOT of $$$$ over the year!. Existing game files won't play. You can only re-start a new game file. Reinstalling does not work - attempts to install content says game needs to be updated. Repair did not update. Game files were all up to date and working this morning!"There's a problem with your download"/"Something went wrong" EA app Error - '24
Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs (exact errors shown below). There's a problem with your download Something went wrong Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues. Troubleshooting the error <This section will be updated at a later time.> To help us investigate To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC. We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the "Still experiencing the problem?" section below 👇 for instructions on providing the necessary data for our teams to investigate further. Thanks for your cooperation. 👉Still experiencing the problem?👈 If you're still experiencing the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs, even after updating the client, clearing the EA app cache (if possible), repairing the game on the EA app (or another platform where applicable), or repairing the EA app (only possible on Windows), please share the following requested data with us: IMPORTANT: Please share an EA app Error Reporter ID here in the thread: IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this): IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.): Are you playing on a Windows PC or Mac: If Windows, what Windows version are you using (click here on how to see this): If Mac, what version of macOS are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! !!Please Remember!! This thread is for the "There's a problem with your download" or "Something went wrong" error in the EA app ONLY. For the "You don't have access" error, report it here with the requested data on page 1. If your EA app indicates a game has been removed from your library (see below), go here. Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info)
PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"
Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on the Windows EA app. Make sure your EA app is up-to-date or check if an update is waiting to be installed. The EA app usually updates itself periodically during startup. This is true for both Windows and Mac. However, Windows users also have the option to manually update the client. You can do this by following the provided steps here. Still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error? If you're still experiencing the error(s) in the EA app, even after updating the client to v13.188, clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible: What Windows version are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! Please share an EA app Error Reporter ID here in the thread: Please share the most recent EA app logs and attach them to your post (check here on how to do this): Additional Info: The old thread discussing the "The app crashed unexpectedly" error for February 2024 has been closed. Workarounds: For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link. This thread is for the "The app crashed unexpectedly" or "Background Services Crashed" error on the PC EA app. If you're using a Mac and also experience the "The app crashed unexpectedly" or "Background Services Crashed" error, please go here and share the requested data with us on page 1.[Old Report] Anthem EA App Error Game Failed To Launch
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) e841097d-10a0-4892-b191-26b38a60cef3 Which client functionality are you experiencing this bug with? Launch Game When did this happen? (dd.mm.yy hh:mm) 13.02.23 01:33 Summarize your bug I cannot launch the game "Anthem". How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I do not know how to reproduce the bug. I redeemed Anthem from a promo code that came with my graphics card a couple of years ago through the EA Origin application. When I was FORCED to switch to the EA App, the game could no longer launch. What happens when the bug occurs? When I click to launch the game, I get a pop-up telling me the game is launching with a progress bar. A few seconds later, another pop-up shows up that the says game failed to launch. The message is as follows: "Your game failed to launch: An error on our end caused your launch to fail. Try again a little later." What do you expect to see? I expect the game, "Anthem" to launch and run. (cm edit - updated and merged threads)Sims 3 expansion won't download
We are having this problem in February 2023 - with only the Pets and Into the Future Add-ons. SIms3 base game plus 9 other add-ons install correctly, just not Pets and Into the Future. We've been running circles with EA support who keep sending us stock emails of "try these troubleshooting steps" We've tried all the troubleshooting and then some. I can also replicate the exact problem on three different computers. 1) windows 10 Asus ROG desktop (previously played 300+ hours of Sims3) - Pets and Into the Future won't download 2) Windows 10 ASUS ROG laptop (newly rebuilt, no other software on it) - Pets and Into the Future won't download 3) Windows 11 AMD Ryzen desktop (purchased december 2022) - Pets and Into the Future won't download I really don't need any more troubleshooting steps. I need someone at EA to figure out what is stopping the downloads and fix it, figure out what server errors they are getting on their end, or provide us with a direct full installer download link. I suspect if we got the files into the directory then the EA client would be able to "repair" and link to them. (for reference we've tried on all three computers - uninstall/reinstall/disable firewall and UAC, change directories, rename directories, clean the registry, clean the AppData folder, manually create the folder, two different wifi network providers, save to a different hard drive, repair the ea app, run as administrator, log in as a different account on the computer etc. ) edited title for visibility. -puzzlezaddict
