Recent Discussions
Payment failed, but money was charged. Support is more than unhelpful.
I paid for the EA Play Pro subscription but did not receive any access to it. The support team told me that I was “not charged,” yet my subscription appears as active on their end — which makes no sense. When I check my profile, nothing is enabled and I still cannot play any games.When I requested an invoice for the payment, support refused to provide one. So at this point, I’ve paid for nothing — I was charged and received no service in return.This feels like a scammy business practice, and I strongly advise others not to purchase EA Play Pro until EA addresses this issue.I have already contacted the European Consumer Centres Network (ECC-Net) regarding this matter, and I encourage anyone in a similar situation to do the same.I expect a formal apology from EA Support and the entire EA staff for this unacceptable experience.
Ea play Geforce Now auto login
Would you add the option to automatically log in to EA play via Geforce Now? It's very annoying that I have to enter my pass every now and then after a few hours of break. Please add automatic login to EA play like Steam, Epic Games, Ubisoft, Xbox have it. It would be very helpful.
XBOX Game Pass and paid EA PLAY
I recently purchased an EA Play subscription without realizing that my existing Xbox Game Pass membership already includes EA Play access. After the purchase, I noticed that the EA App displayed a warning message indicating that this payment could be canceled. However, I accidentally closed the notification before taking any action, and I was unable to proceed with the cancellation. How can I refund? Or can I refund?I can't pay for my EA PLAY PRO subscription.
Hello. I'm trying to pay for my EA PLAY PRO subscription with a bank card. When I click "Confirm," I get the error "We couldn't verify your credit or debit card. Please check your payment information and try again. You can also use a different credit card or payment method, or contact your card issuer or bank." I should note that I'm from the Republic of Belarus and am trying to pay with a VISA BELARUSBANK card. That is, a Belarusian bank, not a Russian one. The card is fine; I've used it on other international websites without any problems. How can I resolve this error? I contacted EA support three days ago, but I still haven't received a response.Ea Play pro
I bought ea play pro about a week ago and whenever i try to download certain games like Battlefield 6 or F1 25 it says This game is unavailable your not eligible to play this game and i have tried every method I've seen and nothings worked I've payed for the membership and i want to play the games that is included in it
Refund For EA Play Pro
I took out a subscription to EA Play Pro on the 10th of October to play Battlefield 6, I found out pretty quickly that it does not run well on my PC and I rather buy it on the PlayStation which I have now done and it runs much better. My issue comes from receiving a refund for the EA Play Pro subscription which I cancelled on the same day as I took it out, despite doing this it says it’ll renew in November and have still charged me £16.99, as stated on the EA website and UK consumer law as this was cancelled well within the 14 day cooling off period a full refund must be provided, have have raised number of support cases and have been told this is impossible via the support chat, considering it’s almost impossible to find the chat system and the waiting times are over 30 minutes and you can’t close the app or sleep the device, which is ludicrous btw, I feel this is the only option now. This is a disgrace and illegal, how do I get this escalated please, thank you for any help!
EA Play PRO subscription failed but charged
I see multiple people complaining about the same issue. Basically while trying to pay for EA Play PRO monthly, it said it failed but it was charged from my account, and subscription is not active. In account management, when i check order history, it says that subscription failed, but i still got charged. Anyone got help with any of this? Is there a solution i can try? Reached out to EA Help on twitter, no reply. Did a "ticket" on help page, but no reply of any kind. Not even sure that it went through, and no option for a live chat with support (tried via VPN from USA as well, no luck). Any help would be appreciated. Thanks!
EA Play Pro was cancelled without consent, now charging higher than promised.
I have an ongoing case about my EA Play Pro subscription that was cancelled without my consent. It says that it is waiting for me in the status section but it does not connect me to live support. I want to continue with my membreship with the said price. The emails that are sent to me are in the picture. One is belonging to year 2024, on that year, my subscription was succesful and I was a EA Play Pro member for the whole year, so don't mind that it says EA Play on the mails. You can check my membership status if possible to see I was a Pro member, and you can also see that I played FC 25 with it, which was not available to the regular EA Play members at the time. Plus, I already bought some FC Points because I thought that my membership would go on as promised. And I cannot connect to live chat to continue my case, so I am seeking help here. Please fix my issue so I can continue my membership as promised.EA Play Pro canceled without consent, now charging higher than promised.
I have an ongoing case about my EA Play Pro subscription that was cancelled without my consent. It says that it is waiting for me in the status section. My case numbers are "#224926512" and "#225064321". Is there any updates on it? I want to continue with my membreship with the said price. The emails that are sent to me are in the picture. One is belonging to year 2024, on that year, my subscription was succesful and I was a EA Play Pro member for the whole year, so don't mind that it says EA Play on the mails. You can check my membership status if possible to see I was a Pro member, and you can also see that I played FC 25 with it, which was not available to the regular EA Play members at the time. Plus, I already bought some FC Points because I thought that my membership would go on as promised. And I cannot connect to live chat to continue my case, so I am seeking help here. Please fix my issue so I can continue my membership as promised.EA app not recognizing Game Pass (on PC)
I've recently purchased the Xbox Game Pass (essential) on PC. In theory it includes EA Play access. However, when I go to (for example) FC25 on the xbox app, the 'Install' button appears, as if I have access. Whenever I click on it, it opens the EA app, which then only shows the possibility of purchasing the game or purchasing the EA Play subscription. I've triad a myriad of things from searching the internet, including signing out of all accounts and restarting the apps, as well as unlinking my Xbox account and my EA account and then restarting my apps. None of these options have worked for me... Any help would be greatly appreciated!Request for Refund – EA Play Subscription Charged After Cancellation
I recently canceled my EA Play subscription, but I noticed that a payment was still charged to my card afterward. Currently, I’m away from my computer and only have access through my mobile device, so I wanted to report this issue here. Before canceling, I read the information about the 14-day refund policy applicable to Turkey, which states that if the subscription is canceled within 14 days without using any membership benefits, a full refund can be requested. Based on that, I proceeded with the cancellation. As shown in the attached screenshots: The first image displays the message about the 14-day refund right for Turkey. The second image confirms that my EA Play membership was successfully canceled. Therefore, I would like to kindly request a refund for the recent charge, as my cancellation should fall under the 14-day withdrawal period. If any verification or additional information is required, I will gladly provide it. Thank you for your time and assistanceEa come on
I purchased the EA play pro subscription last night. It worked up until 4 o’clock this morning when I got off I just got home from work at 10:30 but to go play and it’s completely gone. It shows the game just installed, but it shows my membership is completely vanished and the money took out in my bank I don’t know what to do. I don’t get it. I just wanna play
