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Unable to Purchase Lightspeed Bundles – "Payment Process Takes Too Long"
Every time I try to purchase a Lightspeed Bundle in the app, I’m unable to complete the purchase because it says that the payment process is taking too long. I returned to the game two months ago, and I was able to make purchases in the app before, but I’ve now been unable to purchase anything for about a month and a half. Interestingly, this only happens with offers where the price is not displayed.Unable to Purchase Lightspeed Bundles – "Payment Process Takes Too Long"
Every time I try to purchase a Lightspeed Bundle in the app, I’m unable to complete the purchase because it says that the payment process is taking too long. I returned to the game two months ago, and I was able to make purchases in the app before, but I’ve now been unable to purchase anything for about a month and a half. Interestingly, this only happens with offers where the price is not displayed.
Webstore Daily Gift Gone
Tried to get my daily gift on the webstore, the one that gifts you some energy, shards and currency, But its not there just saying oops something went wrong, I did however claim the new calender that was on the daily gift box like 4 hrs ago. This used to be an issue ive seen once or twice before but back then it was only for new calender not appearing and not the daily gift. Hope we wont have to wait for weeks before its fixed.Request to change Conquest difficulty level
Hi dear support team CG_Meathead I am writing to see if there is any way to get assistance with the current Conquest event. Unfortunately, I accidentally selected the Easy difficulty level instead of the Hard difficulty level. I intended to play on Hard mode, and selecting Easy was a complete misclick. Could you please help me or look into manually changing my difficulty level to Hard? Here are my account details: Ally Code: 771495794 Thank you very much for your time and help. I really appreciate it! Best regards, Andrew
Unable to access SWGOH on PC for 45 days
I’ve already posted messages on several forums, yet there’s been no solution, no compensation, and no explanation as to why the loading stops and gets stuck at 80%—despite everything I’ve tried (and I’ve tested every fix found on Reddit, forums, AI, and Discord). I have my doubts about whether I’ll be able to play on PC before the year ends; like many others, I’m clearly not a priority when it comes to bug fixes.Missing 55 Darth Revan Shards
Title: Missing 55 Darth Revan Shards After Completing Event Ally Code: 991 616 574 Issue: I completed the "Scourge of the Old Republic" Darth Revan event, but I only received 275/330 shards. I am missing the final 55 shards and cannot unlock him. This happened a year ago, and my previous support tickets were ignored. I have attached screenshots proving the event is finished. Please add the missing shards to my account.Recurring freezing/Lag
Lately I am having screen freezes every few minutes, both in and out of battles. Basically full freeze, no animation, no response to touch for about 5 seconds at a time. Been happening for a few weeks, but slowly happening more often. Samsung Galaxy S22 Ultra. Android 16, One UI 8.0 448-596-256Error Code 9.0 when trying to unlink EA Connect — Need Server-Side Reset
Every time I try to unlink my EA Connect account from inside Star Wars: Galaxy of Heroes, the game instantly crashes and gives me Error Code 9.0. I have tried standard troubleshooting and frontline EA Support with no luck. This is a server-side account token issue. Can a community manager or specialist please pass my account details to the dev team for a manual force-unlink/reset? IGN : Grogu Ally Code : 939-667-658 i was able to play on mobile+pc before this issue now i can only do mobile with no webstore Player ID: Private (Will provide to CG Community Manager via Direct Message). I’m not ready to quit star wars galaxy of heroes due to this issue, been playing for over a year now and really hope one of the devs can help :) thanks in advanceFeature Request: Multi-Select for Shipment Items
Please would it be possible to request that multiple items can be selected for purchase in the shipments? It can be very time consuming purchasing everything one at a time, so it would be really helpful to purchase multiple at once. This could possibly be by pressing and holding on an item for 2 or 3 seconds, then check boxes could appear in the corner of all items which allows the user to select multiple items. Then, after clicking to purchase them, a two stage purchase pop-up could say "Are you sure you want to purchase X items for Y <currency>?" with a "Yes" and "No" choice I hope this makes sense, and is something that can be integrated. Thank you!
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Community Manager
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