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Customer service and game bugs in The sim mob
So you can check the chats i am tired and mad because the service wasn't nice and the people there the lie to me multiples times and send me radom links of EA like forum or directions on how to send a ticket which I already did..One of the guys tell me to come here the forum and report the problem...we know that forum is nto the places They could just said thay they don't know how to help or the can't... instead thy were wasting my time. My two problems were that the game didn't show me offers on topjoy and second that the game removed two of my sim characters again. So if that the way that you treat as the people who support the game I will not continue playing the game and I will inform others for this. I am very disappointed .Should i share screenshot of the chats...Anyone else feel like me ?
Anyone else feel like their years of work and investment in their Sims Mobile game is now like watching a doomed society on its last days? Kinda pissed off actually!! I don't like the other one ! Sims Freeplay , it always crashes on my phone! A soon as I get to the community market boom!! I'm not buying a new one to play it on! Been a Sims fan since the very first one. Never been disappointed until now. Don't think I'll make the same mistake twice thanksCountry unavailable
Hello all I need help I was playing the Sims for mobile but i was off for too long when I tried to open it again it asked for an update and when i try to update the app it told me that the "App Not Available in my country" is there any way that I can play my game on a website or a way to update the app i already have ? Thanks
Festival pass
Its impossible to get the festival pass... how am I supposed to earn that much sims cash... there are no offers to assist. We cant purchase it. The game has us use sims cash all quests. This update has been crazy.... ive wanted to get those tiaras, pools, fish tanks..... ill never get those now either. Saying you have surprises for us on a final update should have provided us with a lot of free gifts for all the money spent.URGENT: 11 DAYS, SUPPORT FAILURE. FORCE FIX FOR CASE #226310063
This is a Save Data Crisis on a Delisted Game. I have been waiting 11 business days for the specialist team to fix my save conflict. My game is locked. The resolution must be sent via email. This is a Save Data Crisis on a Delisted Game. I have been waiting 11 business days for the specialist team to fix my save conflict. My game is locked. The resolution must be sent via email. ESCALATED CASE NUMBER: #226310063 Player ID: 1008165620819 On Friday (Oct 31st), I forced contact with your Mobile Team via Live Chat (Advisor Harish) to get a status update. Harish refused to check the specialist notes for my active, 10-day-old escalated case. He repeatedly attempted to close my ticket by forcing me to create a new in-game ticket, which is impossible due to the stuck tutorial. I have screenshots of the entire Live Chat proving your "Mobile Team" actively failed to assist an escalated user. This is my final request: I demand immediate manual intervention by a Community Manager and the resolution for Case #226310063 to be sent to my email immediately. This is a save data crisis on a delisted game.
Petition to save TSM
Hello TSM players, when you have the strength, will and the right support, there are no obstacles. Let's all unite and save our beloved TSM. We would like EA to switch the game to offline mode. Please support us and sign this petition that @NeelSimsplay created. He can find it on X, or he can sign the petition on Discord or also on my Instagram profile themobile_spear Thank you.URGENT SAVE CONFLICT - CASE #226310063
I am writing because all official support channels are failing, and this is my last attempt to save my account before The Sims Mobile shuts down. 1. **CLOUD SAVE IN DANGER:** My account (Player ID 1008165620819) has an urgent conflict. I accidentally selected "New Game", and the empty local save is now in conflict with the restored Cloud Save. 2. **LOCKED OUT OF SUPPORT:** I am locked in the **"New Game" tutorial** and cannot use the required in-game support system. 3. **EMAIL FAILURE:** Urgent emails to the specialist team **FAILED TO DELIVER** because the support inbox is full. 4. **CASE HISTORY:** This case was escalated to the dedicated queue by Advisor Yash as **Case #226310063**. I need a Community Manager to immediately check the status of **Case #226310063** and confirm that the final resolution steps will be sent to a working email address. This case requires immediate action from the specialist team.
Please update feature that all users are hoping for:
The wandering NPCs from the village sim have been added to my contacts, but I want to delete the relationship. Please, include a contact management (or cleanup) feature in a next update. I know this has been a consistently requested feature, but even if it’s not part of a major update, I really hope this one gets added.Food stuck on counter
Might have been a couple years ago that it happened. My Sim was preparing food and left it on the counter. I'm not sure whether I tried moving the counter and it caused the malfunction or what, but I can't store that counter, because it says it contains an item that cannot go into storage. Can't make changes to it, I can only move it. Now I want to make my house a different style and I can't because this counter won't store, and of course no cooking items for bonuses can be placed there either. I am wondering if someone can fix the glitch please. maybe there's something Im missing...?URGENT SAVE ROLLBACK REQUIRED: Sims Mobile - Live Chat FREEZING Email FAILED.
To the Sims Mobile Community Team, I require an urgent manual Save Rollback/Restore for my account due to lost progress. I have kept the game closed since the issue began to preserve the last good save. I have been blocked from receiving support due to Live Chat freezing immediately after providing my details, and the support email mailbox returning a "mailbox is full" error (delivery failed). CRITICAL ACCOUNT DETAILS: * Player ID: 1008165620819 * NEWEST Case #: #224892003 (Created 4:10 pm) * Related Cases: #224884674, #224839212, #224836875 Please flag this with the specialist team immediately for restoration.
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