Re: No ban history

Hello @EA_Aljo !, do you have any idea why I can't see nothing on my "Ban History"?

@Seerg100 

I really don't know why, but I can see that your account has been banned. You'll have to wait for a response from Terms of Service to your dispute.

Same for me, been permanently banned from the game accused of cheating and I disputed the ban for many times.

Nothing shows up in My Ban History, no way the ToS team will even look at the case a bit more in depth than the standard auto notification of cheat detect which can be easily related to a bug in game that I suffered while playing.

I'm stuck in this absurd situation from weeks and there's no way out of it, just a bot response from the ToS saying: "We have performed all investigations possible on this issue and will not reverse the decision. Please do not expect further responses on this matter."

@Trantor_Xx @WanannaY 

As previously stated, we can't help with banned accounts on Answers HQ. Also, if ToS is telling you no more investigations will be performed, it means they have already very thoroughly checked your account 3 times and have not found any evidence that the ban was issued by mistake.

@CF5BLU 

Your situation is different. You just need to contact an advisor and they should be able to help with this.

There is a serious issue with the ToS team, I recently got banned too, I have no ban history mind you and I have been accused of cheating in Apex. We are not the only ones going through this, I have seen tons of people on Twitter dealing with the same stuff we are dealing with as well, even Twitch streamers with proof and evidence for their account. I have spent so much time and money on my account and the next thing you know I get banned, it's actually crazy to think about. I know for a fact I haven't cheated in the game and I never will but for some reason, my disputes have gotten denied 3 times and they say through email that they have done all investigations on my account. If they did all investigations on my account then they would know I haven't been cheating. Someone really needs to look deep into this. There is no way the ToS team is actually looking through people's accounts.

Same boat here....
Got My account Banned for cheating more than 7 months ago, appealed like 10 times already, the same Bot response. 

@TXL99_TheMazGi 

While they will use a canned response, a real person is investigating your account and sending that response. If they can't find any evidence showing the ban was in error, it won't be lifted.

With all due respect, that is NOT true as i know myself that I didn't do anything wrong, I have tried to bring all my evidence to prove my innocence and still getting the canned response which makes it look like a bot. 

I believe the guy who created the post is in the same situation as I am right now. 

I asked the Term Of Service for further details on the ban so I can understand what I did "wrong", and they replied in the first mails that they cannot provide such information.

When you get pushed to the corner like it's only logical to assume that they are not investigating properly what so ever and they don't care about people with legitimate issues.

The bottom line is there's no one to talk to. 

That is why I have to investigate myself and try to find the cause of the ban from my end. 

Same here , my account got hacked and bannend after , did all the security upgrades possible ect. Showed them many times that i was not at home at the time the ban was handed out for action taking on my account. Still same response every day, wont lift the ban, no matter how i proof that it was not my they dont care 

Never had any issues with ea , love apex ! and im just kinda sad that it gets handlet like that ! banned me for harrasment , but im perma mutet in game so i dont here people flame me and the other way arround , and ive i play in a good team i unmute myself. Dont think u guys rly look into what people say on this game , theres a reason why some people perma mute , because u just cant listen to all that stuff. And like what more shoud i do then u show u guys a receipe from a restaurant where ive been at the excat time the ban was hannded out - harrasment happend. HOW SHOUD I DO THAT °° =?

Hello my friend, is your problem solved? I am facing the same problem

can you see why im banned? im not sure how to see why im banned on apex if it shows no ban history

They don't actually investigate if they did they would have been able to figure out why none of our bans appear in ban history. OR they would at least tell me what my account was banned for as opposed to closing the case with no correspondence with me whatsoever.

@thewickedcl0wn 

Your issue is a bit different. I can't go into those details here, but please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They should be able to help with this.

@jkcjee 

I can't help with the ban on your account. You'll need to submit a dispute using the instructions here. If you've already done this 3 times and they still will not lift the ban, it means they did not find any evidence that the ban was applied by mistake.

@EA_Aljo 

Them check my account 2 time before send auto email for me.What have i do? not fair to customer

@jkcjee 

I don't have any other information on this. You can try contacting an advisor to see if they can help further. To do that, open a case here.

@jkcjee 

I can't discuss banned accounts here. If you want more information, you'll need to open a case with an advisor as I previously suggested.

@jkcjee 

The only way to get more information on this is to open a case with an advisor. I have no other suggestions for you.