I still have received no response at all from them. after 24 hrs. I really wish their was some sort of customer support i could message/talk to instead of using the outdated email inbox methods...
Community ManagerDid you submit a dispute or did you open a case under a different reason? If you are disputing the ban, that can take several days to get a response to. If there was a different reason for contacting support, they should respond quickly if you're using the option for chat. However, advisors cannot help with bans.
I submitted an appeal but no one has taken my case. it's a very simple case so should honestly be at the top of their inbox imo. This isnt the first time in the last 2 years I have tried getting this resolved either! I wish they had better customer service and could at least get me on a temporary unban during this "grace period" so I don't have to sit here bored on my 2 day break... 😐
Community ManagerIt can take several days to get a response from ToS so please keep an eye on your email. Thanks!
By that point I would have missed out on many limited time sales! I cannot fathom that this is the way we are forced to go through this process in this day and age! AI might actually be what we need here since they would be able to speed things up exponentially, shame on EA for not seeing such a simple solution...
p.s: Sorry if it sounds like I'm angry at you, this is just real frustration of a player who has done nothing but report actual cheaters getting banned for many years after submitting multiple appeals... I truly do mean it when I say their needs to be some kind of EA board meeting about this very issue and ways to speed things up here, as their are many even I could think of...
Community Manager
