So, since the update i cant start apex. I start apex, it goes to eac loading screen and then to the first loading screen then just crash with no error. I tried another account and with that account apex works. I tried reinstall apex, origin and eac. Tried everything i can think of and find online.Even tried fix like removing all my friends. Still not working.

@escheeI've been having the EXACT same issue as well. I've tried everything you mentioned too, and none of it works. It's been two days now, and I still haven't able to get past the splash screen. I never had this problem until this update.I have no idea how an update can suddenly make our accounts the issue, but here we are, I suppose.I sent them an email about this too, so hopefully this unique problem of ours gets fixed. :/

@escheeSo I asked my friend to log into my account and launch the game on his computer to see if it would still crash, and it did. But when he used his account and launched it, he got in fine, no problem. So I'm 99% sure that my account is the issue.So this update either killed my account, or it's some kind of verification thing on Respawn's end.If you have someone to help do the same thing I did, see if yours will crash on their PC. If it does, then I think we're pretty much screwed until we get some kind of update.

I've been in chat to an EA advisor for the past hour, no progress on the issue. Exactly the same problems as previously mentioned. Created a new account and the game loaded fine, tried my main on my friends pc, it crashed. It's 100% an account issue.

@eschee Please make contact with an EA Game Advisor, maybe they will be able to spot the issue on your account.Click the following link to get started: https://help.ea.com/en/contact-us/Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/Thanks.

@evabrutal If we both have it, we cant be the only ones.. i have no clue how to get past this..

Apex wont launch on my account, but will with another.

15 Replies

EA_Barry
Community Manager
5 years ago
@eschee

Please make contact with an EA Game Advisor, maybe they will be able to spot the issue on your account.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.
evabrutal
5 years ago
@escheeI've been having the EXACT same issue as well. I've tried everything you mentioned too, and none of it works. It's been two days now, and I still haven't able to get past the splash screen. I never had this problem until this update.
I have no idea how an update can suddenly make our accounts the issue, but here we are, I suppose.

I sent them an email about this too, so hopefully this unique problem of ours gets fixed. :/
eschee
5 years ago
@evabrutal If we both have it, we cant be the only ones..

i have no clue how to get past this..
eschee
5 years ago
@EA_Barry

The link you sent me wont work either. https://help.ea.com/en/contact-us/

It works until i'm suppose to choice contact option. Then the site just stops loading.
NeuroFuzzy
5 years ago
Find more users with the same problem here https://answers.ea.com/t5/Technical-Issues/Game-crashes-before-main-menu-after-Aftermarket-Update/m-p/9569703#M85397; very interesting that you were able to play on another account using the same pc tho..... 🤔
eschee
5 years ago
@NeuroFuzzy

I tried everything else so i called my sister to borrow and just try to see if i could launch the game. It worked.

If the case was that i got banned it should atleast say so haha
evabrutal
5 years ago
@escheeSo I asked my friend to log into my account and launch the game on his computer to see if it would still crash, and it did. But when he used his account and launched it, he got in fine, no problem. So I'm 99% sure that my account is the issue.

So this update either killed my account, or it's some kind of verification thing on Respawn's end.

If you have someone to help do the same thing I did, see if yours will crash on their PC. If it does, then I think we're pretty much screwed until we get some kind of update.
eschee
5 years ago
@evabrutal

I tried to use my sister account on my own PC and that worked. So i'm 100% sure its my account.
eschee
5 years ago
@EA_Barry Talked with support with no succes.
Since they coudnt find any problem with my account i just dont know what to do.
I cleared all cache files i could find, still same *.
Twinnedfish92
5 years ago
I've been in chat to an EA advisor for the past hour, no progress on the issue. Exactly the same problems as previously mentioned. Created a new account and the game loaded fine, tried my main on my friends pc, it crashed. It's 100% an account issue.