Constant [code:net] and [code:cloud] errors on PS4 (Ikeja Wi-Fi South Africa)

Hi EA Team,

I’ve been struggling with ongoing connection issues on Apex Legends (PS4) for the past few days. I keep getting both [code:net] and [code:cloud] errors whenever I try to connect to the game.

Here’s everything I’ve tried so far:

Restarted my router and PS4 multiple times

Checked PlayStation Network and EA server status (both are up)

My internet connection is stable — YouTube, downloads, and other games work fine

Switched Apex data centers (London, Frankfurt, Bahrain, etc.) — same issue

Logged into my router (HAP Lite – Ikeja60308 Wi-Fi) and enabled UPnP

Tried using a mobile hotspot — the game works fine there

This makes me think the issue might be with my ISP (Ikeja) or some ports being blocked that Apex needs to connect to EA servers.

Please can someone from EA look into this or confirm if there’s currently any issue affecting players in South Africa (Cape Town region)?

Any help or guidance would be appreciated 🙏

Details:

Platform: PS4

ISP: Ikeja (Ikeja60308)

Router: HAP Lite

Errors: [code:net], [code:cloud]

Location: South Africa