Every time I try to connect my EA and Xbox account it says “Your EA credentials have expired and need to be updated. Please reset your password.” I already tried resetting my password and it didn’t work. I’ve been looking stuff up about this problem for a few weeks now. I’ve only had this account for about a month and a half. Can anyone help? I’ve also been getting the “Invalid Account” thing and no videos of that helped either.

That’s the point of asking this question it won’t allow us to link our account to EA it will always say credentials expire reset password.such we already did multiple time with a day or two in between changes and the same still comes up expired credentials.

Yup i cant even use my EA account on my xbox, i had no problems, was playin apex legends, then one day it says account credentials expired, ive reset my password 3 times, no change and i login fine on pc, but for xbox i am unable to play many EA games which i paid alot for, and im infuriated, what is the point of EA makin games where the players arent even able to play

I have the exact same problem and the live reps are bad. I can get on my account, see all of my details and purchase history, and can tell them all of my xbox details but some how it isn't enough. They're sending me around in circles. At this point I've given up on EA games and will just play other stuff

I've been going through this all day, and here's what I've learned; If you can't log in using the original email that you set the account up with many, many years ago, you can answer a list of questions. Date of birth, billing address, last four of credit card on account, and two ea titles you've bought (using the locked xbox account) with their dates of purchase. I wasn't able to pass the test after several tries, probably because I used a bogus birthday just to rush through the set up. I was told by EA that I would have to change my gamertag, but I don't know if they mean literally just changing the name or opening a new Microsoft account. I think I may have to choose between not playing any ea games, or switching my xbox account and losing every other game I have owned in the last 20 years.

I solved this for myself, here is how:1. I signed into Xbox.com.2. On the account settings, I opened the Contact Preferences section3. I noticed that the contact email is not the same as the EA Login email.4. I signed into EA.com using the email address from step 3 - I had to restore access to this account, etc.5. I then signed out from the EA Desktop app, and signed back in using my Xbox account. Voila - I can play EA Play games.I hope this helps someone out there...

EA credentials are expired and need to be updated

27 Replies

DieCast369
3 years ago
Same here
swiftdevil83
3 years ago
This was the fix, THANK YOU!!!!
drummerboy7424
3 years ago
@FightingChicken9
Yo! This worked! I followed your process and found that I had already connected to EA back in 2013. The current one was from a different email. I logged in with the original email from 2013, reset the password ( because I could remember it from 10 years ago ), and reconnected to EA. Boom! I'm in and the EA account shows my connection to my gamertag, in the connections settings. I've been researching this for a day and refused to fall prey to sub-par customer support. Listen to the people EA. We spend a ton of money and clock massive amounts of hours on these games. The consumer shouldn't have to play the support role.
gahbahgivo1
2 years ago
its so sad that you guys cant fix this problem i keep trying to log into ufc 4 to play with my buddy and it keeps saying your account has expired and everytime i try to reset the account it goes right back to saying its expired i want EA to understand if they dont resolve this problem im not getting another EA game ever again you guys are just a waste of money and a waste of time you guys dont help us you make things worse
GoopleMcScrumpl
2 years ago
I'm having the same problem. I tried the other methods in here that worked for other people but it isn't working for me. I can keep my long time Xbox profile but no be able to play EA games online, or I have to make a new Xbox profile to play EA games online. Really awful service from EA.
2ebabbc155eac92
2 years ago
this is it...this was the answer for me...didnt know i had 2 EA accounts linked to the same xbox gamertag? that doesnt even make sense. How has this not been fixed yet? seems like a very fixable problem
07311990
2 years ago
Same kind of thing happened with Playstation said I would loose everything if I changed the name. I took the chance and everything still remained on my account!

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EA credentials are expired and need to be updated

27 Replies

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