Easy Anti-Cheat Error - False Positive Bans

I ran into the same problem. They don't let you contend your ban or even prove your innocence with a false flag, just repeatedly tell you 'You cheated!'. This situation feels like they just rely entirely on EAC to do bans for them and leave it so there's no humans responding to your claim. A lot of the mails feel automated, and given the time of days the emails come out, it's either someone hitting a button or just a completely automated script.

When I got banned the only reason I could think of that could trigger it is possibly Acronis (backup software) or something akin to Malwarebytes flagging it. None of it made any sense, and I'm out an account over it.

Yet I'm another victim of this, like you said sometimes the EAC commits an error and well what a bad time to make a mistake, I was a week away from a big national tournament of Apex Legends, Just mid-game playing ranked I was suddenly banned for no reason of my knowledge, I don't own any kind of cheat soft or hardware im not good with this of computers and all but i do play Apex a lot and I'm inverting time on it, once again like you said i cannot tell if a human is reading my Emails or at least trying to help, theyre just Bots they use to calm you down, im not happy with that they should at least tell you what program caused the issue or error with the EAC, this computer is new and empty i cant understand what program caused the false positive, Medal, Riot Vanguard or my Antivirus. The request for unban was rejected twice, I need help im frustrated and ive lost a big account on the game.

I'm also victim of this. I believe it was because whenever I click too quickly to get into a Apex, its usually right after ive been playing Dead by Daylight, which uses the same Anti-cheat. So I assumed that oh *, that might cause some problems because the easy anti-cheat comes up saying it errored out, or encountered something wrong. And I think thats what happened to me with these past 2 weeks. I've been stressing trying to get in contact with EA and they don't care. Even if I sit and explain" this is the reason I believe why it might have flagged me" but they honestly just dont have people really reading it. I think if they ever actually had people read and comprehend what is going on, they might be able to help with false bans. But this is so damn frustrating. I've done nothing wrong, and still have this false ban that EA has said they wont be responding to me anymore either.

Very intresting topic, and I will follow it closely.

I'm having the same problem has you have ofc.

I'm getting mad trying to figure out what could possibly have triggered the Anti Cheat program but I've no skills in IT so my effort are kinda useless.

Maybe it's not even related to a third party software but it's more like a follow up on all the server issue they had in September and the addition of the code snake and other codes they added to the game.

I would like to add another question since the situation is getting everyday more and more serious on this matter and is so hitting many players.

Is somebody at EA/Respawn monitoring this issue at all? Hopefully yes, because it seems like it's getting worse.

We need asnwers and not bot responses from ToS that are completely useless and add even more frustration to players.

Thank you

This is still an issue. EAC is a nightmare. What a garbage piece of software.

Hello everyone, I have been making some efforts to resolve this but it seems the ToS team has not made any efforts to assist me. So far I have created a few more accounts so that I can play and gather system info as proof that I am not actually cheating; however when I present that proof to them I get the same templatized email responses back. 

Using a Windows program called Proc Monitor, a Microsoft software that monitors and logs all active processes in the system in real time, I was able to gather data for 3 separate play sessions that ended in a ban. Unfortunately the file size for the monitor is too large to be uploaded to the support ticket so I uploaded it to my personal Google Drive and shared the link to the folder in the ticket. 

Since the ToS team is refusing to tell me which exact program is the culprit in my bans, I believed that these Proc Mon files would help them to tell me what is triggering EAC to ban me. However after submitting the ticket I have seen no evidence that the ToS team attempted to open the files I provided since their response to me was the same template as always..."we investigated your case and determined that we made the correct decision..." Which is only possible if they did not make an effort to answer the ticket issue that was submitted. 

I understand that this forum is not a place to work with the ToS team but I have seen no assistance from the ToS team to actually fix the issue that is happening here. 

@EA_David  I see that you have been present in some other discussions about this topic in the forums; can you speak to what I am talking about here? 

Same problem here...

I have experienced a total lack of cooperation from their side, where I just want to get to the bottom of this.

I have also raised a ticket directly at EAC, maybe they can shed some light?

I found two similar cases of people that - like me - used MSI Afterburner to log their FPS count.

But that is about the furthest I managed to get at this point.

Other than that, I only have a few games/launchers and Discord installed.

Same problem here. i saw a list application that make you banned mcfee is mine. So all you have to do is to create countless account because they don't care.

Same for me, I received a game ban when I did not cheat and there is simply now way to fight them. I am now so * angry with video game devs I am looking for a way to resolution through violence. I am willing to start murdering these * if it means they will stop scamming us!