Gift card redeemed but no coins received

I've been trying to buy apex coins through the in game shop to buy some stuff, Had to get the coins in 2 batches to have enough and the first one went smoothly while the second one wont go through.
I select the amount of coins I want and the steam purchase page opens and tells me to authorise, which I do but as soon as I press the authorise button the window closes and I get back to the game where the store refreshes itself and the currency information at the top right reload but nothing has changed, and my steam wallet balance hasn't changed nor have I gotten an error code.
Furthermore when I restart the game to try again i get an error screen with the "error code (clock)" or something, but get in just fine when I try again....

A little bit of extra info that I just discovered is that I can see all of the "Failed purchases" on my recent steam order list, so I'm assuming that the problem is more on the games side?

its a constant cycle of clicking one link and it sends you to another page which refers back to the prior page, like when you click "resume case" it doesnt get resumed, i have been waiting for contact from ea now for 4 days about apex coins purchases and at this rate im never gonna get the items which i have paid for. in other words EA have scammed me pretty much. now currently there is not a single way to access ea live chat no matter which "topic" you click even if you have had your account hacked all it does is link to a help page and not actually a form of support.

many people have the same problem but ea have never acknowleged it or tried to make a fix for it and with the increase lack of support its almost impossible to get the item you bought. Ive attached some screenshots of the items ive bought and still havent received 

[CM - Edited to remove attachments with Steam account/purchase info]

Hey @o72d,

What happens if you try using the contact options in my previous post? I just tried going through those steps again and am seeing a live chat option with those topics.

I've removed the attachments in your post since we cannot address those on the forums, and as these are publicly visible to everyone it's best to avoid sharing anything with specific account or purchase details shown.

Can you try the options listed above? If you're unable to create an additional case from your account that may also occur if you've recently created a large number of cases. If you're unable to resume these, try logging out before going through the steps listed above to create a new case.

If you're logged out while doing so, you'll receive a prompt to sign in, or to Continue without logging in. Try selecting that option with the above steps. 

Hello, @siklemok 

We're not able to help with missing content over Answers HQ. If you still haven't heard from an advisor, please open another case so they can investigate this. Instructions for that can be found here. Thank you.

Hey @havx2k,

If you've logged into the same account that redeemed the gift card with the EA app and still aren't seeing those coins appear, please contact support directly so they can take a look.

We're unable to make changes or grant coins to your account here on the forums, sorry.

You can reach out to support with these steps to get in touch so they can assist further. 

I'm not sure what's going on but I also purchased apex coins and they did not pop op on my account at all. I didn't use a code to redeem it but I used Paypal on steam and they still have not showed up on my account. I already did all of the troubleshooting that is possible and even redownloaded this game on EA but it still does not work. I feel like i'm getting scammed here by my favorite game 

I bought  1000 apex coins and have not received them... 

I bought through steam, and it took the money from my account, and then it never gave me the coins.