hacked ea account

respond via lukegriffinr and then a gmail tag

Hey rook2632​,

Sorry to hear someone else had gotten into an account you've invested money and time in. If you're still able to sign in to your account through the Xbox link, please try to go through as many of these security steps as possible to help get your account and system back under your control. 

After that, or if you're unable to log in, please contact our live support team to recover the account and adjust any inaccurate account information. This process involves discussing private account details, which isn't something we can help with here on the forums. The advisor will ask you a few questions to verify your ownership of the account before helping you make any changes.

Please note that you don't need to be signed in to the impacted account to get help recovering it. Any account, or even a guest login, will do. Let us know how it goes, thanks! 

i have attempted to make a case several times and it always says a error has occoured please try again in a hour

ive attempted over 30 times it never works ive been trying to get this account back for almost a year now

just made another ticket and it went through this time so ill see of i can get back into my account thanks for the help brother

No problem rook2632​, 

Glad to hear that the ticket was created properly! Just to confirm, were you able to connect with live support through the 'Chat with us' option? That would be the most direct method. 

i have been able to make the ticket but no one has anwsered me so far this is what happens everytime the ticket actually goes through no one anwsers and then it gets closed

Hey rook2632​, 

Can you please confirm whether you've followed the steps below: 

1. Click on this web form link 
2. Select 'Compromised EA Account' as the issue and populate the rest of the forum
3. Wait to be redirected, then under Contact an advisor, select 'Chat with us' 

Let us know what you're seeing, thanks!