Re: Cant add crossplay friends

HI @EA_Kent 

Yes i have because i know crossplay for me works as i have friended pc players but this only happens when i try to friend him and hes on xbox.

I have been reading through peoples complaints with similar issues and this is what every EA worker says but i have tried everything and nothing seems to work.

@rurlzy 

Gotcha, thanks!

Is this happening when you're trying to invite just this one specific friend, or is it anyone who plays on Xbox? 

/Kent

@EA_Kent 

I cant find some other xbox players when searching for friends but never his and the only other crossplay friend i have is a pc player so i think that it might not be all xbox players but at least some of them. Me and him have both had a look at each others EA account settings and have double checked that theymatch up to allow crossplay friending but still cannot finnd each other on friends.

@rurlzy 

I see, thanks!

Can we try running through some troubleshooting steps to see if that helps at all? I'm curious if there might be a connection issue of some kind that's not allowing the invites to go through. When you've got a chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see how that goes. 

If the same issue is still happening after that check out the PlayStation-specific steps as well. Let me know if you're still having trouble afterward. Thanks again. 

/Kent

@EA_Kent 

Thanks for the help, i wil let you know when i have completed the steps also do both of us have to do the steps?

@EA_Kent

I have tried it but it isnt seeming to make a difference if you have any other ideas please let me know because that would be super helpful

Thanks

@rurlzy 

Thank you for giving that a shot. I really appreciate it. Do you know if your friend is on a child account? 

/Kent

Hey @rurlzy, 

Do you know if your friend has access to a PC? If so, can he try logging into Apex Legends with the same account to see if he can add you as a friend there? I'm really wondering if this is only happening on Xbox, or if the same thing might happen if he tries to add you on PC as well. 

If he can add you on PC have him try logging back into Xbox afterward and see if you can see each other to send invites there. Thanks!

/Kent

@rurlzy 

Ah, gotcha. I understand. Do you know if they are playing on Xbox accounts that have parental controls set up? 

/Kent

@rurlzy 

I don't think I've seen anything like that specifically so far. What was happening when he was trying to set up Xbox Live? Do you remember if he was getting any specific errors or anything? 

/Kent

@EA_Kent  i am having the same issues but i am on xbox and cant find my pc and ps4 friends. They also cant find me either. We have checked all privicy settings and have exhausted all avenues to find each other. My buddy on pc has xbox buddy and was able to add me but we cant play together but proved we can invite. 

@ShottyPippen12 

Do you know if your account is set as a child account, or is it an adult account? 

/Kent

My friend and I can’t find each other on Apex. I’m on PS4 and he’s on Xbox. Whenever I put his name in find friends it says not found and the same thing is happening to him. My account is not under a child account but I think his is. Is that the reason we can’t find each other?

@Syndicate_731 

Just being on a child account shouldn't cause any issues, but in some cases there are additional restrictions under the parental controls that can cause problems when you try to match up for cross-play. 

If possible, can you ask your friend to make sure his privacy settings and parental controls are set up to allow invites and cross-play? 

/Kent

@EA_Kent hate to piggy back on another thread, but that's maybe better? let me know LOL

I (XSS) can't add my son's account (PS5) as a friend. He can't add me (That is to say, we can't find each other, or if we do, invites never arrive)

My brother in law (PS4) can't add him as a friend, but we worked around this by adding him as a PSN friend and he shows up because of that. 

BIL can then invite both of us to a party and my son and I can play together. 

But without my BIL there's no way we can form a party. 

I tried to get around this by forming a club, but neither of us can invite my son because we can't "find" him. And when BIL views him on the friends list, there's no "invite to club" option. 

My son DID have a child EA account, but we've since converted to a regular account.

BIL and I are friends but I can't remember how we facilitated this, I think he was able to search my EA account name. 

Happy to do whatever is needed to diagnose this issue. When BIL groups us up we're both fine, and my son and I can play the game independently with no issue. 

@Almatucadros 

Thanks for the additional details! Apologies for the delayed reply on this. 

I appreciate the information you shared here. That's good to keep in mind. 

/Kent

I have this problem too, im on a switch and my friend is on xbox. He can add me but i dont recieve it and i cant find him.

Hi @ninju4821, 

What happens if you try to send the invite from your side? Does it work that way, or are you still running into the same issue? 

/Kent

I cant find them. So now I'm trying to log in through my xbox acount on which im friends through xbox but i cant log in

Also, if I try to add them through a party (That our mutual friend made) i still cant.