Re: Issues after Cross Progression is activated on your account? Check here first!

Ok I’m understanding better now.

is there any way to link it back immediately so that i can get my account back now or do I have to actually wait until 05/16/2024 to do it.

@JordieGz 

I would definitely try reaching out to support directly to see if they have other options to assist with that re-link.

@EA_Mako Hello, today I received an apex update on my console, I already have cross progression since I can play on PC without problems, I still can't play on my main console, which is an Xbox Series S, I still have the same problem, it doesn't load level or my name above my legend, derived from that I get that the group is not ready or asks me for orientation games. I'm a little confused because it's like my account is on an infinite load on my main console. 

@EA_Mako Hello!

The first screenshot is my problem on PC.

The second screenshot is my problem on PS5 (464 level on PS5 account is wrong!! it was 620~ level on it) .

I confirmed cross progress 2nd November and still cant play(i didnt link/unlink anything).

EA ID: rayalko

PSN ID: rayalko

PLS help. Today`s update didnt help

Gotcha thank you! 

When I connect it back to the original EA account, since all of my Xbox progress made was connected with that account, the Xbox account should then take priority correct?

so instead of level 1, with cross progression it will jump up to the level I am on my Xbox account. 

@JordieGz 

Assuming your Xbox account was the highest level there, it would be used as the primary account for your stats/badges, correct. 

Keep in mind that if that other EA account has not yet received Cross Progression, you'll still need to wait for that to be enabled but should be fine otherwise.

@rayalko 

This is still under investigation, but you can keep an eye out for further updates here as well.

@EA_Mako Hello, today I received an apex update on my console, I already have cross progression since I can play on PC without problems, I still can't play on my main console, which is an Xbox Series S, I still have the same problem, it doesn't load level or my name above my legend, derived from that I get that the group is not ready or asks me for orientation games. I'm a little confused because it's like my account is on an infinite load on my main console. 

One more question. 

I’ve opened some cases and I’m not sure how to respond back to the wa member who reached out to me.

do I just respond back to the email or do I have to click resume case and answer through that?

it’s kinda confusing.