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bl00d-moons's avatar
bl00d-moons
Seasoned Newcomer
5 months ago
Solved

Rewards

I purchased the battle pass split 1 premium and now my rewards are slowly disappearing. My 10 exotic shards for example randomly went down to 0 and my new castle skin (second variant) wasn’t in my skin list when I went to change it? If there is a fix I would love to know. Currently not much help by using support

missing content
  • Midnight9746's avatar
    Midnight9746
    5 months ago

    bl00d-moons  Did you buy the Ultimate Pass or the Ultimate+ Pass?

    If you had bought the Ultimate Pass, there was a bug recently that, (for whatever reason), had given players the Ultimate+ Pass rewards, (which were later removed from players accounts by Respawn).

    As such, if you were accidently given the Ultimate+ Pass rewards, this would be why those rewards are suddenly "missing".

3 Replies

  • Midnight9746's avatar
    Midnight9746
    Hero+
    5 months ago

    bl00d-moons  Did you buy the Ultimate Pass or the Ultimate+ Pass?

    If you had bought the Ultimate Pass, there was a bug recently that, (for whatever reason), had given players the Ultimate+ Pass rewards, (which were later removed from players accounts by Respawn).

    As such, if you were accidently given the Ultimate+ Pass rewards, this would be why those rewards are suddenly "missing".

  • bl00d-moons's avatar
    bl00d-moons
    Seasoned Newcomer
    5 months ago

    Just checked right now and you are right, I thought those were included with my pass but I guess not thank you for the clarification.

  • Midnight9746's avatar
    Midnight9746
    Hero+
    5 months ago

    bl00d-moons  Yeah, the recolor skin variants and the extra 10 Exotic Shards are only from the Ultimate+ Pass:

    Apex Legends Season 24 Split 2's Battle Pass for reference

    The Battle Pass error did throw off several other players, as many had spent the 10 extra Exotic Shards, (not knowing it was given in error), and had gone into the negative:

    1. Negative Exotic Shards after Match? | EA Forums - 12056430
    2. Negative exotic shard | EA Forums - 12066096

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