Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey Everyone,

If you are still receiving these errors, please provide all of the following information so that we can forward it to the team.

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Antivirus installed:
• Connected via VPN:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip:
• Attach a DxDiag:
• Attach the EA App Error Report ID Here

@EA_Shepard 

EA App

EA ID: Matthew4170

Windows OS: 10

Windows OS Version: Version 22H2

GPU Model and driver: NVIDIA Geforce GTX 1660 Ti, 31.0.15.1694

Antivirus installed: Emsisoft Anti-Malware

Connected Via VPN: NONE

Region: USA

I am using an internal SDD for EA App.

Started happening about a week or so from now. As soon as I decided to start using offline mode, and running into those 4+ hour sessions utilizing offline mode. Still happening.

No other errors.

(One thing I'll note, when I was writing up the bug report, I reported the error code as 1501, not 10501. Oops.)

EDIT: I have a specific file that seems to be all about the exact error. And wasn't sent according to the Error reporter log. Attaching.

@EA_Shepard 

• EA App/Steam/Epic: EA App
• EA ID/Steam user ID: redroguegambit
• Windows OS: 10 
• Windows OS version: 22H2
• GPU model and driver version: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz 4.20 GHz, 27.21.14.6109
• Antivirus installed: Norton
• Connected via VPN: No
• Region: North America
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Since I installed EA App (not sure exactly when); yes it is still happening
• Any other errors?
• If possible, share a Screenshot or Clip:
• Attach a DxDiag:
• Attach the EA App Error Report ID Here: 2a44776d-18a4-473a-97f1-79c4af58c8f0

@Redroguegambit @Matthew4170 

Thank you and you can confirm that you have run through all steps on this thread and they all still give the same type of EC error?

Hello @EA_Shepard ,

Yes I can confirm that I am still having issues. 

Hey Everyone.

Thank you all for the information. I have sent all the info along to the team. When I get an update I will post one here. For the meantime, I am continuing to look around at these errors as they seem network based in some way.

I would like to as if everyone could try the following as well.

• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
• Change TCP/IP Settings
• Reset Windows Host File

DNS Flush

1. Click the Start button. It’s the Windows logo in the bottom left corner.
2. Select Command Prompt.
3. To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.
4. You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.
5. If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.
6. In the command prompt window, type ipconfig /flushdns.
7. Press Enter.
8. You should see a message confirming that the DNS Resolver Cache was successfully flushed.

@EA_Shepard 

Hello
facing the same issue that everyone here...

I've done all the test, uninstall/reinstall, update driver, SFC scan, lighting candles and burning incense... but nothing change... everytime the EC:10000 error...

Thanks (I miss APEX a lot.. so please Helllllpppppppp me ;-) )

Here my info :

EA App/Steam/Epic: EA App
EA ID/Steam user ID: hevy75
Windows OS:Windows 10 Professionnel
Windows OS version:22H2 - 19045.3031
GPU model and driver version: AMD Radeon RX6800 (Shappire) / V 31.0.14057.5006 (23/05/2023)
Antivirus installed: Avast (tested with it deactivated)
Connected via VPN: No
Region: Europe (France)
Are you using an internal or external drive? No
Are you using an HDD or SSD? Internal SSD
Date this issue started (is it still happening?)? Last connection=, mid april 2023, was ok and this issue occured yesterday (11th june 2023)
Other error(s)? no - All update and check done
If possible, share a Screenshot or Clip: Attached
Attach a DxDiag: Attached
Attach the EA App Error Report ID Here => EC:10000

@EA_Shepard 

Fyi
Tested Flush DNS just now, still the same.
Host FIle is all good, DNS are changed too

About "Change TCP/IP Settings"

Should i try with DHCP or Manual ?

Thanks

Hello everyone,

I'm sorry to hear that some of you are still facing this issue. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below:

Standard troubleshooting steps for the EA app (please click on "Spoiler" to reveal the info):

Connection & Administrator troubleshooting steps for Windows (please click on "Spoiler" to reveal the info):

Thank you.

I am getting this error when trying to load Jedi Survivor on my Steam Deck. I've just about 100%'d the game at this point and haven't had this issue. Heck I didn't have this issue in the morning of this day, then suddenly when I tried to load the game in the afternoon, I keep getting this error. So, how do I report all the information you need when I'm playing the game on the Steam Deck? I'd love to figure out how to get passed this. Thanks.

I'm also getting this issue with Frostpunk. I played it 9 hours ago and everything was fine.

• From the United States
• Internal hard-drive
• HDD
• As far as I know it started today (07/03/2023), it is currently 22:52pm, it has been doing this for hours. I am trying to reset my password to an account I didn't know I had.
• The EC is 10500, I can't include pictures of the steps because it doesn't allow that many photos
• The report ID is

  453cc6e9-4ce9-4170-a72b-5308481b6497

Windows version and build number: 22H2, Build 19045.3086
EA app version: unsure, I can't even install the app anymore
The region you're from: USA, West
Are you using an internal or external drive to play your games? Internal
Are you using an HDD or SSD? SSD
Date this issue started: Still happening, noticed this on July 1st
Other error(s)? Before uninstalling the app and running myself into a bigger hole, I originally could not download any DLC. I got the error "something is wrong, try again later". Attempting to repair also got me this error message. Tried to uninstall Sims 4 and reinstall: couldn't reinstall due to the same error again. Tried to uninstall and reinstall the EA app itself: "installation timed out". I really think this is an EA issue and not an internet issue. I don't know what to do, and I'm stressing over this even though I shouldn't

ETA: added DxDiag text

Thank you for the new examples.

hello

i had the same problem and spent hours trying to figure out a salution.

what worked for me is I used my steam account to log in at EA and the problem was solved

For me logging with steam didn't work. Nothing works and problem persists from weeks, why don't you fix it and let people use your sketchy launcher which replaced actually good origin launcher? First Mass Effect steam achievements sync problem, now this, I can't even log in? Come on, it's the most basic and important feature of the application, who does that?

i have been experiencing issues with the ea app ever since i downloaded it so i could play bf4. i have probably spent more time trying to troubleshoot than playing the games because of how long i have had this problem.

Information:

MIcrosoft Windows Version 22H2 (OS Build 19045.3086)

i dont know the ea app version because i cant login

Manitoba, Canada

Internal drive

SSD

i think i downloaded it about a year ago. yes it is still happening, for a long time i just gave up on trying to fix it because contacting support didn't help to fix it.

error code: EC:10000

EA app error report ID: 

77dbb88a-ea17-4852-b22c-896e50c328a3

@Red_l2 Thank you for the info. I will send it on over so that they can take a look at the logs.

Why can't we just be allowed to use origin? Trying to download my DLC for the sims, and two of the DLC will not download no matter WHAT. No app refresh works, nothing works. I also cannot play Need For Speed hot pursuit because the EA app will NOT RUN THAT EITHER. So frustrating that we are being told what to do, and how to play our games after spending thousands of dollars. I have a 3070 card, and 32GB of ram with fiber optic internet... so not that isnt the issue either.

Same issue - EC10000. 

Windows 10 -Version 22H2 (OS build 19045.3208)
App version - 12.2470-5504-ff206fc0d (70872-e6b8a7ea4d)
UK
Internal Drive
20/07/23 - Manged to play yesterday after reinstalling app but not today (30/07)
EC10000 when loading / signing out

Report ID - 7147a4b5-a62e-4726-bd42-586eb83f48f9

Can not find the logs part, just says folder can not be found

• Windows version and build number - Windows 11  Build 22621.2070
  
  
• EA app version - 12, 251, 1, 5504
  
  
• The region you're from - United States
  
  
• Are you using an internal or external drive to play your games? - Internal
  
  
• Are you using an HDD or SSD? SSD
  
  
• Date this issue started (is it still happening?)? Aug 6, 2023
  
  
• Other error(s)? Just this EC:1000 error preventing me from using the app to access my games
  

I've also done a clean boot, disabled my antivirus/malware/vpns, and uninstalled and re-installed the app, nothing's worked. 

Having the same issue. This is why people are leaving to Steam in droves. EA is nothing nut one issue after another. We all know everyone wants to spend hours of their tree time trying to solve the issues they pay EA to solve.