EA Robbing Another Player!
About 2 weeks ago, I submitted a ticket for a refund because I accidentally purchased the Empire Kyber LST on the webstore and immediately asked for a refund. I didn't use the token.
I told them I can't even use it because I dont have any qualifying characters. I tried to explain how terrible their product is listed. It doesn't show the characters it would work for like in the game. it requires you to spend time memorizing tag information or creating some reference sheet. They all look the same. Its so much wrong with how these products are marketed to us.
They refused to refund me and said it was my responsibility to know what I am purchasing. They didn't offer a alternative solution like crystals. They didn't even offer a "meet us halfway solution" like $5 or $10 worth of crystals. They didn't reply to any of my counter points. They just copy pasted "We cant refund you" over and over again. Someone else took over and did the same copy paste and closed the ticket so I couldn't respond. I am assuming this is suppose to be some kind of illusion that they tried? They just straight up took my money and trolled all the way to the bank.
I have been spending $100+ a month on this game for over a year and I understand that isn't "whale" money but you would think they would have someone do some math and come to the conclusion that keeping $15 isnt worth losing a $100 subscription but I guess not.
At this point, I wrote a legal notice of dispute and mailed it out because the time I wasted for what should have been a $15 refund is worth more than a $15 refund and I am heavily considering alternative actions because their terms of sale is intentionally deceitful and unfair which is how other people were able to circumvent these awful Terms of Sales and successful win lawsuits against similar immoral greedy companies.
Not sure what the future holds, but one thing I know for sure is that EA will not get a single penny from me until a satisfactory relief is given to me. Not surprising that they sold their morals for money, I just didn't think they would do it cheaper than corner workers.
