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GardenofEden0001's avatar
GardenofEden0001
Seasoned Newcomer
3 days ago

'WWW' main menu bug & error code 102:457b7b46

It started with this "WWW" bug. When I try to load a game, it takes me to the worlds menu, allows me to choose a household, loads for 5 seconds, & takes me right back to the worlds menu. 

I uninstalled & reinstalled. I renamed "The Sims 4" folder within Documents' "Electronic Arts" folder - twice. Over and over, I've repaired & cleared the cache (App Recovery). I've tried removing "localthumbcache.package" & "avatarcache.package." I updated my MacBook Air. I removed all my mods & custom content, finding 2 corrupted files; still, I added them back in batches & everything was okay. 

I got it working & have no idea how, though it was short lived. After creating 1 sim, I chose the lot & it immediately gave me "error code 102:457b7b46," encouraging me to restart the game. (I've never seen this error before & after all my attempts to remedy "WWW," I've never seen it again.) Unsurprisingly, restarting didn't do anything helpful: I was returned to the "WWW" glitch. 

I saw a post from 6 years ago that indicated the error code was related to mods, but this "WWW" continues to occur when there are NO mods or custom content in my game.

I am a total loss here, and, if you can't tell, SO desperate to fix this. 

If it helps, my game version is indicated in the bottom left of the screenshot. I have Horse Ranch Expansion, Toddler Stuff, Seasons, Romantic Garden Stuff, Parenthood, Kids Room Stuff, Jungle Adventure, Island Living, Growing Together, Get to Work, Dream Home Decorator, Discover University, and Cats & Dogs. 

In advance, thank you so so SO much for literally any guidance or help you can provide (and for reading my long post). Let me know if more information is needed.

7 Replies

  • iam5ierra's avatar
    iam5ierra
    Seasoned Newcomer
    2 days ago

    same exact thing has been happening to me since i’ve bought the enchanted by nature pack :/ hopefully someone gets it figured out…

  • Hi GardenofEden0001​ 

    the wwww is an issue with the main menu when you don't have an active household in your current save. It should not affect the game in any way and is unrelated to the error code.

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    - Delete the ones you have
    - Trigger the error again
    - Check if new ones are created
    - If that is the case, please copy/paste the content here. You can open the file with any text editor.


    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • crinrict's avatar
    crinrict
    Hero+
    7 hours ago

    So, to be sure: If you don't any mods back after a folder rename, do you get the same on a new save too or does it just occur of on a certain save game (as said, ignore the www, that just means you currently don't have an active household)

  • GardenofEden0001's avatar
    GardenofEden0001
    Seasoned Newcomer
    4 hours ago

    Even after a new folder rename, it renames my last saved game "Spencer-Kim-Lewis" and won't let me past the worlds menu for any other save. 

  • crinrict's avatar
    crinrict
    Hero+
    3 hours ago

    Please zip your entire saves folder and upload to a file sharing site like google or onedrive and DM me the link. Make sure the link is public.