Sims 4 Issues

I started playing sims on the EA app on my Microsoft laptop and since origin came around, I haven't been able to log in to the app or once i have logged in its saying i need to redownload sims or even repay for it. I have researched, changed the passwords, I have deleted the app and reinstalled it I have also gotten a newer laptop. I don't know what else to do it has been 3 years since this issue first started. Any advice would be appreciated.