Forum Discussion

LucyWinther's avatar
LucyWinther
Seasoned Newcomer
9 days ago
Solved

What is happening?! Nex update?

Okay, so I have just updated my EA app and have now lost everything in my sims 4. I have no packs, kits or stuff ect. and it says I have 0 hours played, when I literally played this morning - Im bey...
crashing
downloads
ea app
expansion packs
game packs
kits
missing content
stuff packs
updates
  • MrLucySpades's avatar
    MrLucySpades
    8 days ago

    Okay, it seems that was a false alarm. 😅
    Aparently I have two accounts, and they both have sims, but only one has been played...
    I thought it was connected to the email I've used to create this forum account, but no

    Thank you so much for your help, I'll probably delete this account so this doesnt happen again.
    Again, thank you

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
9 days ago

Heya LucyWinther​ 

It looks to me like you've got at least 2 EA accounts, and are signing in on the wrong one.  The account you're posting with here has never had any The Sims 4 content associated with it.

You can confirm this by checking your purchase history here, if you can't remember your other account info you can also reach out to an advisor at Help.ea.com with any invoice number or CD Key that you've registered on the account before (check your emails to find these) to locate the other account. 

  • LucyWinther's avatar
    LucyWinther
    Seasoned Newcomer
    9 days ago

    Okay, slightly weird as this is the email I've used to create my EA account with, but I'll try to see if I can remember the other one.

  • MrLucySpades's avatar
    MrLucySpades
    Rising Novice
    8 days ago

    Okay, it seems that was a false alarm. 😅
    Aparently I have two accounts, and they both have sims, but only one has been played...
    I thought it was connected to the email I've used to create this forum account, but no

    Thank you so much for your help, I'll probably delete this account so this doesnt happen again.
    Again, thank you

    • MrLucySpades's avatar
      MrLucySpades
      Rising Novice
      8 days ago

      Wow, I'm all over the place - this is the right account, the other was the wrong. Not deleting this one🤦‍♀️

    • EA_Cade's avatar
      EA_Cade
      Icon for Community Manager rankCommunity Manager
      8 days ago

      ​ MrLucySpades​ 

      No worries at all! Happy to help :) 

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