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Hello folks, we've seen this thread blow up quite dramatically recently, and thank you to everyone for the info you've provided. However, we want to keep thing focused on the appropriate issues as much as possible. This thread is for gathering information from players whose accounts are currently unable to play. An easy way to check this is to have another account attempt to play on your system. If that one works without issue, you likely have what we're looking for. As noted in the tweet from Respawn, this affects just under 450 players: Link However we're seeing a large influx of posts that appear to be about different issues related to connectivity. As the code:net error message can appear for a number of different connectivity issues, it's all too easy to get issues mixed up. \n \n In many cases standard connectivity troubleshooting can help, you can see our EA Help guide here. \n There's also an in-depth Community Troubleshooting guide here. \n \n We also are seeing players with long loading times on Steam. This is being looked into, we'll update this thread when we have info. If you encountered a \"persistenceReadComplete\" error message can you post here. If none of these address your issue, please post on an existing thread or create a new one if no appropriate one exists. You can use our Search function to search for existing threads that match your issue. Thanks. Original message: Hello folks, we're still looking into folks who are unable to log into specific accounts and receive Code:Net errors when they try to do so.. If you're still affected by this, can you post your system and the relevant account name. System: Username: We know some of you have given this information previously, but it may help to get it again, and it's ok to have duplicates. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1895","kudosSumWeight":878,"repliesCount":7547,"readOnly":true,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5248788":{"__typename":"Conversation","id":"conversation:5248788","topic":{"__typename":"ForumTopicMessage","uid":5248788},"lastPostingActivityTime":"2021-09-09T04:04:53.019+01:00","solved":true},"User:user:1508203":{"__typename":"User","uid":1508203,"login":"MMaRsu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"id":"user:1508203"},"ForumTopicMessage:message:5248788":{"__typename":"ForumTopicMessage","subject":"AMD Phenom Crash to Desktop after choosing training or matchmaking :(","conversation":{"__ref":"Conversation:conversation:5248788"},"id":"message:5248788","revisionNum":1,"uid":5248788,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:1508203"},"metrics":{"__typename":"MessageMetrics","views":123826},"postTime":"2019-02-04T20:42:31.677Z","lastPublishTime":"2019-02-04T20:42:31.677Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello dear Apex Legends developers!! \n\n After watching the stream, and playing horrible Battle Royale games I was really looking forward to play this game! In fact I was super hyped!! \n I downloaded the game right away after the announcement, trying to stream the game, but sadly after booting up the game and trying the training I get a crash to desktop every time!! \n\n Titanfall 2 runs like a dream on my pc, above 60fps easy so I hoped that this would run similar with a adapted Source/Titanfall engine. \n Please fix this crash to desktop!! I would LOVE to show my support but the game just wont run on my computer!? \n\n My system specifications ( slightly older but runs new games like Resident Evil 2 at 60fps as well high settings 1080p ): \n\n AMD Phenom II X6 1090T @ 3.6GHZ \n Geforce 1060GTX 3GB \n 8GB Ram \n\n Is this an SSE 4.1 issue? Sometimes a line of code is used that this CPU doesn't know how to interpret. I had a similar issue with Claybook on Steam. \n\n Is there a crash file I could add to help? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1041","kudosSumWeight":331,"repliesCount":2622,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5669337":{"__typename":"Conversation","id":"conversation:5669337","topic":{"__typename":"ForumTopicMessage","uid":5669337},"lastPostingActivityTime":"2024-06-10T19:07:06.936+01:00","solved":true},"User:user:3852734":{"__typename":"User","uid":3852734,"login":"DEZAV00","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Seasoned Rookie","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"id":"user:3852734"},"ForumTopicMessage:message:5669337":{"__typename":"ForumTopicMessage","subject":"[April 2nd] Lost account progress","conversation":{"__ref":"Conversation:conversation:5669337"},"id":"message:5669337","revisionNum":1,"uid":5669337,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:3852734"},"metrics":{"__typename":"MessageMetrics","views":41658},"postTime":"2024-04-02T18:11:58.585+01:00","lastPublishTime":"2024-04-02T18:11:58.585+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I Lost my account progress since i verify files integrity in steam. \n\n One Ea Mod need to contact with me asap. \n\n [CM - Edited title for clarity] ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"148","kudosSumWeight":137,"repliesCount":2352,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5274154":{"__typename":"Conversation","id":"conversation:5274154","topic":{"__typename":"ForumTopicMessage","uid":5274154},"lastPostingActivityTime":"2020-02-19T09:52:07.433Z","solved":false},"User:user:2647983":{"__typename":"User","uid":2647983,"login":"Gioxor1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"id":"user:2647983"},"ForumTopicMessage:message:5274154":{"__typename":"ForumTopicMessage","subject":"Crash after update Season 1","conversation":{"__ref":"Conversation:conversation:5274154"},"id":"message:5274154","revisionNum":1,"uid":5274154,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:2647983"},"metrics":{"__typename":"MessageMetrics","views":62477},"postTime":"2019-03-19T17:36:03.622Z","lastPublishTime":"2019-03-19T17:36:03.622Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Always the same type of crash, while playing the game quit without error. This time I upload the apex_crush.txt and my dxdiag.txt . I hope we can find the true reason for this crash. Sorry for my english, have a nice day! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"230","kudosSumWeight":65,"repliesCount":2183,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5905104":{"__typename":"Conversation","id":"conversation:5905104","topic":{"__typename":"ForumTopicMessage","uid":5905104},"lastPostingActivityTime":"2025-02-11T01:57:50.919Z","solved":false},"User:user:18":{"__typename":"User","uid":18,"login":"EA_Mako","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Community Manager","color":"004DEB","rankStyle":"FILLED"},"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0xOC0xUW5ETkQ?image-coordinates=1258%2C0%2C3418%2C2160"},"id":"user:18"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS01OTA1MTA0LTE1NzU1M2k2RDE0QjA5RjI2NkNCMjRF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS01OTA1MTA0LTE1NzU1M2k2RDE0QjA5RjI2NkNCMjRF?revision=1","title":"image.jpeg","associationType":"BODY","width":1916,"height":1078,"altText":null},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS01OTA1MTA0LTE1NzU1MGlENkZGNjlGOUJGRjMzQjU4?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS01OTA1MTA0LTE1NzU1MGlENkZGNjlGOUJGRjMzQjU4?revision=1","title":"image.png","associationType":"BODY","width":1456,"height":687,"altText":null},"ForumTopicMessage:message:5905104":{"__typename":"ForumTopicMessage","subject":"Issues after Cross Progression is activated on your account? Check here first!","conversation":{"__ref":"Conversation:conversation:5905104"},"id":"message:5905104","revisionNum":1,"uid":5905104,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:18"},"metrics":{"__typename":"MessageMetrics","views":32834},"postTime":"2023-11-02T17:06:57.783Z","lastPublishTime":"2023-11-02T17:06:57.783Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey Legends! \n\n If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! \n\n If you're encountering an issue, please let us know which platform(s) you play on, whether you had recently linked or unlinked an account, and which platform(s) content seems to be missing. Also please specify which platform was your main. \n\n You'll know your account has been migrated once you see a notification in-game similar to the ones below. Note that those who only have one platform linked will not see the second image as there wouldn't be anything to merge, though the account will still be converted to enable Cross Progression going forward. \n\n Cross Progression notification: \n Cross Progression merge notification: \n For general Cross Progression information, please see our guides below: \n A Quick Guide to Apex Legends Cross Progression \n Now that Cross Progression is here: what you need to know \n\n You can also join the discussion below if you have other questions or concerns about Cross Progression: \n Cross Progression Confirmed - Answer HQ (ea.com) ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1113","kudosSumWeight":56,"repliesCount":1994,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:cross-progression","text":"cross-progression","time":"2024-01-04T12:17:11.108Z","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS01OTA1MTA0LTE1NzU1M2k2RDE0QjA5RjI2NkNCMjRF?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS01OTA1MTA0LTE1NzU1MGlENkZGNjlGOUJGRjMzQjU4?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5445418":{"__typename":"Conversation","id":"conversation:5445418","topic":{"__typename":"ForumTopicMessage","uid":5445418},"lastPostingActivityTime":"2023-01-12T09:48:46.586Z","solved":true},"User:user:2715024":{"__typename":"User","uid":2715024,"login":"icarus_lul","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"id":"user:2715024"},"ForumTopicMessage:message:5445418":{"__typename":"ForumTopicMessage","subject":"[WORKAROUND] Apex won't get past \"continue\" screen on PC/XB/PS (intro loop)","conversation":{"__ref":"Conversation:conversation:5445418"},"id":"message:5445418","revisionNum":1,"uid":5445418,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:2715024"},"metrics":{"__typename":"MessageMetrics","views":125259},"postTime":"2021-01-06T05:53:26.746Z","lastPublishTime":"2021-01-06T05:53:26.746Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I just installed the game on Steam, tried to play it, linked my account with my origin account, but then any time I try to play from steam it gets to the \"continue\" screen with the server selector etc. and when I click continue it goes black with the loading icon in the bottom corner for about two cycles then goes right back to the continue screen. No error or anything it's just a loop that won't allow me to connect. Tried every server option there, went back on Origin and it worked. Uninstalled on Origin and tried on Steam again, didn't work, reinstalled on steam, ran everything as administrator, did a ton of stuff that different people recommended generally to fix game performance on this game and none of it seemed to help my steam install get past the continue screen. Is there any fix for this? Is it a problem connecting my steam account to my origin account? \n\n\n [CM - updating title for better visibitlity] ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"949","kudosSumWeight":214,"repliesCount":1844,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5230990":{"__typename":"Conversation","id":"conversation:5230990","topic":{"__typename":"ForumTopicMessage","uid":5230990},"lastPostingActivityTime":"2023-07-21T02:27:34.085+01:00","solved":false},"User:user:860796":{"__typename":"User","uid":860796,"login":"SadsowTeHegehaw","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"id":"user:860796"},"ForumTopicMessage:message:5230990":{"__typename":"ForumTopicMessage","subject":"Apex legends crashing without error","conversation":{"__ref":"Conversation:conversation:5230990"},"id":"message:5230990","revisionNum":1,"uid":5230990,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:860796"},"metrics":{"__typename":"MessageMetrics","views":139200},"postTime":"2019-02-05T05:08:05.137Z","lastPublishTime":"2019-02-05T05:08:05.137Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Apex legends keeps crashing on me without error. I updated my GPU driver but this didnt resolve the issue. I removed all overclocks to make sure it wasnt that. I have a 1080ti and a 7700k, not sure why this keeps happening since there is no error logs in the game files. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"272","kudosSumWeight":286,"repliesCount":1755,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5318585":{"__typename":"Conversation","id":"conversation:5318585","topic":{"__typename":"ForumTopicMessage","uid":5318585},"lastPostingActivityTime":"2024-11-05T11:11:28.740Z","solved":false},"User:user:2654984":{"__typename":"User","uid":2654984,"login":"KaolinAngel_TTV","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"id":"user:2654984"},"ForumTopicMessage:message:5318585":{"__typename":"ForumTopicMessage","subject":"Apex Legends Crash no error - PC (apex_crash.txt)","conversation":{"__ref":"Conversation:conversation:5318585"},"id":"message:5318585","revisionNum":1,"uid":5318585,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:2654984"},"metrics":{"__typename":"MessageMetrics","views":69793},"postTime":"2019-04-04T10:44:22.473+01:00","lastPublishTime":"2019-04-04T10:44:22.473+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So I just received a new crash from apex legends since reinstalling today, thank God that it had a apex_crash.txt Now can someone help me understand this poorly optimized crash fest of a game? Cheers 🙂 crash:\n{\n\tR5Apex: 00000000002F2E2A\n\tEXCEPTION_ACCESS_VIOLATION(write): 000000000000064F\n}\ncpu: \"Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz\"\nram: 16 // GB\ncallstack:\n{\n\tKERNELBASE: 00000000000EBDD0\n\tntdll: 00000000000A3167\n\tntdll: 000000000008B5E6\n\tntdll: 000000000009F7DD\n\tntdll: 000000000000D856\n\tntdll: 000000000009E70E\n\tR5Apex: 00000000002F2E2A\n\t!!!unknown-module!!!: 000002923CB92EDC\n}\nregisters:\n{\n\trax = 26386 // 0x00006712\n\trbx = 0x000000A634D1BDC0\n\trcx = 0 \n\trdx = 8 \n\trsp = 0x000000A63491BAA0\n\trbp = 59 \n\trsi = 0x000002942C9D7140\n\trdi = 1612 // 0x0000064C\n\tr8 = 0 \n\tr9 = 13193 // 0x00003389\n\tr10 = 447828 // 0x0006D554\n\tr11 = 447828 // 0x0006D554\n\tr12 = 448215 // 0x0006D6D7\n\tr13 = 448215 // 0x0006D6D7\n\tr14 = 1 \n\tr15 = 0x00000292476288B0\n\trip = 0x00007FF7330F2E2A\n\txmm0 = [ [2115598, 0, 0, 0], [0x4A012038, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm1 = [ [10074276, 0, 0, 0], [0x4B19B8A4, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm2 = [ [2.9953485, 0, 0, 0], [0x403FB3CA, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm3 = [ [6336953, 0, 0, 0], [0x4AC16372, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm4 = [ [5852921, 0, 0, 0], [0x4AB29DF2, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\n\txmm6 = [ [5852921, 0, 0, 0], [0x4AB29DF2, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm8 = [ [83984.047, 385641.06, 987241.13, 3.4028235e+38], [0x47A40806, 0x48BC4D22, 0x49710692, 0x7F7FFFFF] ]\n\txmm9 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]\n\txmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\n\txmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm12 = [ [0.60000002, 0, 0, 0], [0x3F19999A, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]\n\txmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\n}\nbuild_id: 1553899726 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2290","kudosSumWeight":41,"repliesCount":1215,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5190871":{"__typename":"Conversation","id":"conversation:5190871","topic":{"__typename":"ForumTopicMessage","uid":5190871},"lastPostingActivityTime":"2021-03-10T18:44:14.978Z","solved":true},"User:user:1363635":{"__typename":"User","uid":1363635,"login":"SN_TonyAbbott","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"id":"user:1363635"},"ForumTopicMessage:message:5190871":{"__typename":"ForumTopicMessage","subject":"Apex Legends Stuck on the loading screen","conversation":{"__ref":"Conversation:conversation:5190871"},"id":"message:5190871","revisionNum":1,"uid":5190871,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:1363635"},"metrics":{"__typename":"MessageMetrics","views":297591},"postTime":"2019-02-08T04:27:30.974Z","lastPublishTime":"2019-02-08T04:27:30.974Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have tried everything including re downloading the game. no matter what the game just sits on the spinner loading screen forever. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"133","kudosSumWeight":93,"repliesCount":1171,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5477078":{"__typename":"Conversation","id":"conversation:5477078","topic":{"__typename":"ForumTopicMessage","uid":5477078},"lastPostingActivityTime":"2025-02-01T17:07:27.789Z","solved":true},"ForumTopicMessage:message:5477078":{"__typename":"ForumTopicMessage","subject":"What to do if your Apex Legends account got banned or suspended","conversation":{"__ref":"Conversation:conversation:5477078"},"id":"message:5477078","revisionNum":4,"uid":5477078,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:9"},"metrics":{"__typename":"MessageMetrics","views":149533},"postTime":"2021-02-02T10:45:17.117Z","lastPublishTime":"2025-01-30T21:22:38.069Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, if your account was banned or suspended, you'll undoubtedly want to know more. Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more info. If you have a ban or suspension and you want more info or to appeal, you will need to reach out via EA Help. \n If you wish to appeal a ban, please take the steps in this article: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/ \n If you want general information around bans, and why you might have one this article will provide more info: https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/ ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"695","kudosSumWeight":49,"repliesCount":1103,"readOnly":true,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5557079":{"__typename":"Conversation","id":"conversation:5557079","topic":{"__typename":"ForumTopicMessage","uid":5557079},"lastPostingActivityTime":"2021-05-04T06:02:16.721+01:00","solved":true},"ForumTopicMessage:message:5557079":{"__typename":"ForumTopicMessage","subject":"Apex Legends - Account Progress Reset - April 5th 2021","conversation":{"__ref":"Conversation:conversation:5557079"},"id":"message:5557079","revisionNum":1,"uid":5557079,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:18"},"metrics":{"__typename":"MessageMetrics","views":50485},"postTime":"2021-04-05T20:48:08.372+01:00","lastPublishTime":"2021-04-05T20:48:08.372+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello everyone, \n\n We have seen the posts and various reports of progress being reset in Apex and have escalated the issue up to the game team to be looked into further. \n\n Just to make sure we have as much information as possible to get this issue resolved, please provide the following information if you haven't already done so. \n\n System/platform: \n Username: \n\n We'll provide more updates in this thread as we have them, thank you. \n\n\n Edit - 4:30pm CT: No further updates to report yet, but work continues on this issue. Thanks for the continued patience, everyone. Edit 2: 9:53AM UTC: This appears to be resolved now, please log in and your progress should be restored. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"704","kudosSumWeight":161,"repliesCount":1079,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5365424":{"__typename":"Conversation","id":"conversation:5365424","topic":{"__typename":"ForumTopicMessage","uid":5365424},"lastPostingActivityTime":"2022-09-12T20:19:41.733+01:00","solved":true},"User:user:3774288":{"__typename":"User","uid":3774288,"login":"FinnaEatDatBood","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"id":"user:3774288"},"ForumTopicMessage:message:5365424":{"__typename":"ForumTopicMessage","subject":"How do I fix an invalid EA account?","conversation":{"__ref":"Conversation:conversation:5365424"},"id":"message:5365424","revisionNum":1,"uid":5365424,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:3774288"},"metrics":{"__typename":"MessageMetrics","views":148503},"postTime":"2020-04-23T19:33:02.361+01:00","lastPublishTime":"2020-04-23T19:33:02.361+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" For about a week now, I’ve been locked out of my main account on my Xbox. Not a clue why this is even happening to me. I’ve made a case on ea.help.com and I’ve been emailed once a day by 3 different people in need of my email and gamertag associated with the account. I’ve responded back a couple hours later with the information waiting for a response hoping it wouldn’t have to be dragged out another couple emails. Is there any EA member that is able to give me constant support right away without having to go through 3 different people trying to get this resolved?? I can call, text, email, I don’t care, I just want my account unlocked. \n\n\n\n [CM - Edited title for clarity] ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"681","kudosSumWeight":109,"repliesCount":1022,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5201348":{"__typename":"Conversation","id":"conversation:5201348","topic":{"__typename":"ForumTopicMessage","uid":5201348},"lastPostingActivityTime":"2019-04-04T10:26:37.114+01:00","solved":true},"User:user:2539767":{"__typename":"User","uid":2539767,"login":"El_9aletero","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"id":"user:2539767"},"ForumTopicMessage:message:5201348":{"__typename":"ForumTopicMessage","subject":"Apex Legends Level Reset & Server Maintenance [FIXED]","conversation":{"__ref":"Conversation:conversation:5201348"},"id":"message:5201348","revisionNum":1,"uid":5201348,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:2539767"},"metrics":{"__typename":"MessageMetrics","views":36109},"postTime":"2019-02-08T23:45:49.379Z","lastPublishTime":"2019-02-08T23:45:49.379Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was playing apex legends yesterday Feburary 7th, and my level got reset after the servers went down for a few minutes. It brought me back all the way down to level one and now every time I level up I get no rewards. Please help to bring back my level to where it was before. Thanks! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"286","kudosSumWeight":23,"repliesCount":986,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5507068":{"__typename":"Conversation","id":"conversation:5507068","topic":{"__typename":"ForumTopicMessage","uid":5507068},"lastPostingActivityTime":"2022-08-09T10:30:18.067+01:00","solved":false},"User:user:2281592":{"__typename":"User","uid":2281592,"login":"SpectreFang","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"id":"user:2281592"},"ForumTopicMessage:message:5507068":{"__typename":"ForumTopicMessage","subject":"Stuttering issues after genesis update","conversation":{"__ref":"Conversation:conversation:5507068"},"id":"message:5507068","revisionNum":1,"uid":5507068,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:2281592"},"metrics":{"__typename":"MessageMetrics","views":25486},"postTime":"2021-06-29T20:33:10.120+01:00","lastPublishTime":"2021-06-29T20:33:10.120+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The game has become impossible to play as it sttuters even on champion screem. I skip frames in fights. Cant even play arenas. I am on origin. I repaired the game with lastest nvidia drivers. Season 9 has been bad and this update made it even worse. I tried adding and remove frame rate limiter via launch paramters and its still terrible. My Config Intel i5-7300HQ Processor, NVIDIA GeForce GTX 1060, 8GB RAM. Please help ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"438","kudosSumWeight":86,"repliesCount":921,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5247850":{"__typename":"Conversation","id":"conversation:5247850","topic":{"__typename":"ForumTopicMessage","uid":5247850},"lastPostingActivityTime":"2025-01-31T22:09:51.397Z","solved":false},"User:user:179482":{"__typename":"User","uid":179482,"login":"EA_Blueberry","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Community Manager","color":"004DEB","rankStyle":"FILLED"},"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"id":"user:179482"},"ForumTopicMessage:message:5247850":{"__typename":"ForumTopicMessage","subject":"Community Crashing Troubleshooting Guide","conversation":{"__ref":"Conversation:conversation:5247850"},"id":"message:5247850","revisionNum":7,"uid":5247850,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:179482"},"metrics":{"__typename":"MessageMetrics","views":419550},"postTime":"2019-02-08T23:21:30.282Z","lastPublishTime":"2025-01-31T22:09:51.397Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello Legends, \n We're all extremely excited to hop into Apex Legends, but we know there are some players out there experiencing crashing woes. While you might not always see an immediate response from us under a post, that doesn't mean we aren't tracking the issues being reported and reading responses to let the teams know what's happening out there. Below is a compiled list of workaround solutions offered by players in the Apex Legends community that we've seen in various hot topics. We hope this helps save you some time troubleshooting so you can spend more time in the game. Keep in mind each workaround may not fix it for everyone, so part of technical troubleshooting is to go through the list to see what sticks for you. Officially EA approved PC, console, and mobile troubleshooting steps can always be found at our Support website Help.EA.com. \n Some things we've seen consistently while reviewing DxDiag reports submitted in posts is that players DO NOT HAVE: \n \n Latest Windows updates installed \n The latest GPU driver for AMD and NVIDIA video cards. \n Some PC users are not meeting the minimum system requirements to run the game. They can be found here. \n \n \n PC Troubleshooting \n \n Cap your frame rate.\n \n Go to EA app->game library->right click on Apex ->Game properties->advanced->and put in Command line arguments: +fps_max 75. (You can try setting it lower too (100, 90, 80, etc.) This step has improved stability for a lot of players, but you may need to try some different settings to get it right. \n \n \n Set Anti-Cheat priority to low in Task Manager. \n \n Launch the game. \n Open Task Manager by typing CTRL + ALT + DELETE \n Go to Details tab>Find Easy Anti-Cheat program and right click>Set priority to low. \n \n \n Try lowering the graphical settings within your in-game settings menu. You can try setting everything to low, and have anything optional disabled, then if you do see increased stability, you can enable things piecemeal until you find where your issue lies. \n Disable any overclocking that you have on your CPU and GPU, even \"factory\" overclocks. \n Right-click on desktop shortcut icon and run \"troubleshoot compatibility\" before launching. \n In Control Panel, go to All Control Panel Items\\Power Options\\Edit Plan Settings, then Change Advanced Power Settings. Change the value for Turn off Hard Disk (minutes) to 0, and see if this has any impact. \n If you have an FX-6XXX CPU, check the steps in this thread. \n Switch from Full Screen to Windowed mode or Borderless from in the in-game settings \n Close programs and overlays running in the background like Discord overlay, GeForce Experience Overlay, TeamSpeak, Asus GPU Tweak II, MSI afterburner, EVGA Precision, Shadowplay, Aura for ASUS, RivaTuner OSD, RivaTuner statistics, GeForce Experience, Radeon ReLive, Voicemeeter, FRAPS, OBS studio, Razer Synapse 3, Razer Cortex, and Razer Chroma Kit. \n There might be some type of program running in the background or installed on your PC that is causing a conflict with EA app. By performing a clean boot, you close down all unnecessary programs needed to boot up your PC. Once you boot it up launch the game immediately. \n Turn off G-Sync (NVIDIA) or Freesync (AMD) \n Adjust Ambient Occlusion in NVIDIA control panel (Manage 3D Settings) \n Adjust or disable all forms of Vsync for your monitor \n Try uninstalling GeForce Experience (NVIDIA) \n Increase your GPU and Windows power setting to Max. Open up \"NVIDIA Control Panel\" -> from the NVIDIA Control Panel, select the \"Manage3D settings\" from the left column -> click on the Power management mode drop down box and select \"Prefer Maximum Performance\". \n Reducing VRAM usage from 8GB to 6GB (streaming texture option) \n Reinstall the game to the internal hard drive (C:\\) and unplug external hard drives that aren't being used \n Add Windows Defender Firewall exceptions: (Control Panel\\System and Security\\Windows Defender Firewall\\Allowed Apps). Make sure to add and check both boxes for EA app as well as Apex itself. \n Right-click the speaker Icon in your system tray (bottom left of Windows) then choose Sound > Playback and disable any output device not in use (don't forget to right click show all disconnected / deactivated devices). \n If you are encountering the \"illegal instruction\" error message, please report the issue to Easy Anti-cheat using the form here: https://www.easy.ac/en-us/support/apexlegends/contact/tech/ \n Allow Windows to manage your PageFile size \n Ensure that EA app, the game and your PageFile are all on the same drive. \n Remove torrenting software from your system. \n \n Xbox \n \n Perform a power cycle: https://support.xbox.com/en-US/xbox-one/console/power-cycle-console \n Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox. \n Deleted the local saved data. From My Games & Apps>Highlight Apex Legends>Press Start>Manage Game>Deleted Saved Data \n Unplug any devices attached to the USB slot \n Reinstall the game (if it is on an external hard drive try installing it on the internal drive) \n \n PlayStation \n \n Check to make sure you have the latest software update: https://www.playstation.com/en-gb/get-help/ps4-system-software/ \n Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice). Turn it back on after 1 minute. Launch the game. \n Turn off Convert Incoming Voice to Chat Text in the game's settings. \n Unplug any devices inserted into the USB slot \n Restore the license for the game: https://manuals.playstation.net/document/en/ps4/settings/license.html \n Try reinstalling the game. If you're using an external hard drive, consider installing it on the internal to see if you have any improved results. \n \n We hope the steps above offered by other players can help get you into the game right away. \n Good luck and have fun! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"6075","kudosSumWeight":8,"repliesCount":830,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":4,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5228995":{"__typename":"Conversation","id":"conversation:5228995","topic":{"__typename":"ForumTopicMessage","uid":5228995},"lastPostingActivityTime":"2021-08-25T20:48:21.284+01:00","solved":true},"User:user:576881":{"__typename":"User","uid":576881,"login":"Akhmedzhanov","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"id":"user:576881"},"ForumTopicMessage:message:5228995":{"__typename":"ForumTopicMessage","subject":"Game doesn't launch at all (EASY ANTICHEAT BANNER and closing)","conversation":{"__ref":"Conversation:conversation:5228995"},"id":"message:5228995","revisionNum":1,"uid":5228995,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:576881"},"metrics":{"__typename":"MessageMetrics","views":75821},"postTime":"2019-02-04T22:43:37.154Z","lastPublishTime":"2019-02-04T22:43:37.154Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" After i hit play in Origin, i see Easy Anti-Cheat banner and then after some couple of seconds it closes and Origin pops up back and it doesn't open the game itself. UPDATE 3: I guess this is it boys. Time has come to go and play some other games and don't look back. They released a patch for Apex Legends i get instant error - \"Unsupported CPU - CPU does not have POPCNT!\". The solution comment is sticked here, so read this guy below. I'm out, peace. Gonna play Tyranny.;/ Does this game require SSE 4.1 instructions? This is my rig I’m trying to play on: Intel Core 2 Duo E7300 2,66 GHz NVIDIA GEFORCE GTX 650 MSI 1GB 4Gb RAM WIN 10 x64 Pro latest update UPDATE/ATTENTION PLEASE: Guys, please stop spamming this thread with talking that you are having the same issue. Just please click the button on Original Poster - \"I have the same problem\". This thread is just too dificult right now to navigate and find a helpful solution! Whining in replies that you are having the same problem is not going to fix the issue. We just need to wait for Respawn and their patch to fix old processor support/or maybe they do not even intend to do it. So anyways, please reply in this post only if you have some solution to fix this problem. Thank you, no offense. UPDATE 2: added my DxDiag.txt ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1346","kudosSumWeight":109,"repliesCount":722,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5189921":{"__typename":"Conversation","id":"conversation:5189921","topic":{"__typename":"ForumTopicMessage","uid":5189921},"lastPostingActivityTime":"2023-03-22T21:24:45.858Z","solved":false},"User:user:2885082":{"__typename":"User","uid":2885082,"login":"DanCreator","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"id":"user:2885082"},"ForumTopicMessage:message:5189921":{"__typename":"ForumTopicMessage","subject":"Apex Legends crash","conversation":{"__ref":"Conversation:conversation:5189921"},"id":"message:5189921","revisionNum":1,"uid":5189921,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:2885082"},"metrics":{"__typename":"MessageMetrics","views":143659},"postTime":"2019-02-04T23:09:02.498Z","lastPublishTime":"2019-02-04T23:09:02.498Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Apex legends would crash every time with error 0xc0000001d at 0x4012ab15 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"74","kudosSumWeight":93,"repliesCount":713,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5640633":{"__typename":"Conversation","id":"conversation:5640633","topic":{"__typename":"ForumTopicMessage","uid":5640633},"lastPostingActivityTime":"2022-11-16T12:01:10.690Z","solved":true},"User:user:535648":{"__typename":"User","uid":535648,"login":"T0BACKY","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"id":"user:535648"},"ForumTopicMessage:message:5640633":{"__typename":"ForumTopicMessage","subject":"FREEZING/CRASH SEASON 15","conversation":{"__ref":"Conversation:conversation:5640633"},"id":"message:5640633","revisionNum":1,"uid":5640633,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:535648"},"metrics":{"__typename":"MessageMetrics","views":46841},"postTime":"2022-11-01T23:08:50.732Z","lastPublishTime":"2022-11-01T23:08:50.732Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I keep freezing crashing during games since the update, please figure it out EA/Apex Devs, I know I am NOT the only one suffering this technical problem as there are multiple people on different forums expressing their grief....its unplayable. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"245","kudosSumWeight":114,"repliesCount":701,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5300000":{"__typename":"Conversation","id":"conversation:5300000","topic":{"__typename":"ForumTopicMessage","uid":5300000},"lastPostingActivityTime":"2022-08-11T16:11:34.290+01:00","solved":false},"ForumTopicMessage:message:5300000":{"__typename":"ForumTopicMessage","subject":"Code: Leaf","conversation":{"__ref":"Conversation:conversation:5300000"},"id":"message:5300000","revisionNum":1,"uid":5300000,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:9"},"metrics":{"__typename":"MessageMetrics","views":49361},"postTime":"2019-06-26T16:07:33.003+01:00","lastPublishTime":"2019-06-26T16:07:33.003+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, we made some recent changes to our error codes depending on the circumstances that lead up to that error. \n CODE: LEAF/NET \n First some context as to what these errors mean: \n \n \n code:leaf - the server never answered us when we asked it if we could connect \n \n \n code:net - we were on a server and it disappeared on us and stopped answering \n \n \n \n Back at launch we had a few different things that would display an overly generic timeout error, and the problem was that it could mean 4 different things (only one of which was a true timeout). So we added 4 different error strings and put random words in each one so that we could differentiate them both at the customer support level and also on our error tracking backends. \n \n In our 1.2 patch, users started getting this more often. The consistent report is that it happens after an extended time on the Kings Canyon load screen just after a match starts. \n \n The vast majority of players reporting the error are getting code:leaf. This means the backend created a match, our servers successfully talked to one another, we sent users there, and the player never got an answer from that new server. \n \n We then gathered enough data to prove that servers don't think clients are timing out, but clients think servers are timing out. That was a strange finding. We also verified that we aren’t launching matches that are partially full - so code:leaf seems to hit every single player on that match server, not just some players. \n \n So we’ve been investigating a lot of situations that could be causing this and working our way through theories to see what it could be and steadily eliminating possibilities. In addition to the work ongoing on our end, we’ve also been working with Multiplay and data teams to gather more telemetry. \n \n EDIT: Oct 1st: We’re aware of new reports following recent fixes in place for Code: Leaf and are tracking the issue. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1983","kudosSumWeight":48,"repliesCount":647,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5299369":{"__typename":"Conversation","id":"conversation:5299369","topic":{"__typename":"ForumTopicMessage","uid":5299369},"lastPostingActivityTime":"2019-12-29T22:50:26.662Z","solved":false},"User:user:1871631":{"__typename":"User","uid":1871631,"login":"blu_duck182","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"id":"user:1871631"},"ForumTopicMessage:message:5299369":{"__typename":"ForumTopicMessage","subject":"Apex Legends crashes EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019","conversation":{"__ref":"Conversation:conversation:5299369"},"id":"message:5299369","revisionNum":1,"uid":5299369,"depth":0,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"author":{"__ref":"User:user:1871631"},"metrics":{"__typename":"MessageMetrics","views":14062},"postTime":"2019-03-19T18:11:15.351Z","lastPublishTime":"2019-03-19T18:11:15.351Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number AMD RX580 Enter RAM memory size in GB 8GB What is your gamertag/PSN ID/EA Account name? blu_duck182 Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Are you using any software with an overlay? No Which Legend were you playing (if applicable)? Lifeline, but crashes with any character Which Legends were your squad mates using (if applicable)? Where did the issue occur? In a match Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Near bridges What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running towards a building Did your squad mates also experience the issue? I don't know How many matches had you played in a row before the issue occurred? Maybe 3-4 When did this happen? (dd.mm.yy hh:mm) 19.03.2019 19:01 How often does the bug occur? Occasionally (10% - 49%) How severe is your issue? Major impacts to gameplay What happens when the bug occurs? Game crashes to desktop, sometimes it hangs before that, sometimes just quits What should be happening instead? Not crash Steps: How can we find the bug ourselves? No idea, it's random, but I'm going to post the contents of the apex_crash.txt, in the compose box bellow, hope it helps \n \n crash:\n{\nR5Apex: 000000000035A6E6\nEXCEPTION_ACCESS_VIOLATION(read): 0000000001000019\n}\ncallstack:\n{\nKERNELBASE: 000000000008669C\nntdll: 00000000000A80CB\nntdll: 000000000008FD36\nntdll: 00000000000A468F\nntdll: 0000000000004BEF\nntdll: 00000000000A33FE\nR5Apex: 000000000035A6E6\nR5Apex: 00000000004C04BD\nR5Apex: 00000000004BFEA6\nR5Apex: 00000000004C0297\nR5Apex: 00000000004BEAB7\nR5Apex: 00000000004C0852\nKERNEL32: 00000000000181F4\nntdll: 000000000006A251\n}\nregisters:\n{\nrax = 0x01000001\nrbx = 0x00007FF63225E5F0\nrcx = 0x00007FF618486CF8\nrdx = 0x000001B5D5FB78F0\nrsp = 0x0000006947BFE140\nrbp = 0x00007FF618486CF8\nrsi = 0x000001B5D5FB78F0\nrdi = 0 \nr8 = 0x0000006947BFE1A0\nr9 = 0x0000006947BFE190\nr10 = 2047 // 0x000007FF\nr11 = 0x00007FF63325F540\nr12 = 8 \nr13 = 0 \nr14 = 194 \nr15 = 64 \nrip = 0x00007FF60C7CA6E6\nxmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm1 = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]\nxmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\nxmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]\n} 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