Recent Discussions
Payment failing
Hi I seem to have bug where my purchases are not going thought on the game. I have added the money on to steam and is visible on steam but when i authorise to buy packs it try's to load the currency but stop and don't do nothing else. It also doesn't take the money from steam. Ant one else have this issue and is there a fix? I want to but the new loomSolvedhunty18871524 hours agoNewcomer18Views0likes2Comments
I charged Apex coins and got a permanent suspension ban.
Hello, knowledgeable Apex players! I was charged for Apex coins this time, but then EA told me that I hadn't been charged and banned me permanently. First, I paid for the coins via bank debit on July 9th at around 11:57 a.m. The money was debited immediately, and I received an email from EA confirming the payment. However, on July 10, I received an email saying that suspicious activity had been detected, followed by an email saying that the payment was unsuccessful. By the time I found out on July 11, I had already been permanently banned. Error code: EC-10901 EA also told me that there was a possibility of fraudulent activity on my account and that I should check back in 72 hours for more details. I've sent numerous emails and chats to EA Help before writing this, but I haven't received a response, nor has EA Help explained why. It shouldn't be so difficult to get my account unbanned for making a charge. The money is still being withdrawn from my bank account. Has anyone else been in a similar situation and recovered? If there's anyone who knows about this, I'd love to hear from you. I'm going to do everything I can to help. I definitely want my account back. I apologize if my writing seems strange because I'm using a translation. The pictures are in my language, so I think it's hard to understand. Sorry! ↓Ban Stutus ↓ErroCodeSolvedanlmanmt3 days agoSeasoned Newcomer33Views0likes1CommentEmail problem
I have an account with ea that I play apex , when I tried logging it's says that I get e verification code on my email my I don't get any I tried with other email and other account and it worked so can you please send an email to mailto:[edit: email address removed] a verification code or something so I can access my account?Solved12Views0likes1Commentaccount ban
我是一个来自中国的玩家，7 月 9 日我的 apex 被封禁了，我想知道，我的游戏一直不是很好，我一直很喜欢这个游戏 apex，我是一名学生，有时候我会用我所有的生活费来画一个传家宝，我只想说，我真的很喜欢 apex 游戏，甚至已经成为我生活的一部分，我不明白为什么我被封禁了，我一直在正常玩游戏，而这个封禁并没有告诉我封禁我的原因是什么，是我的困惑，我已经好几天吃不睡了，因为我的邮箱是网易邮箱，网易邮箱被EA屏蔽了， 导致我没办法申诉，我不能更改我的邮箱，我自己也不能更改我的邮箱地址，而且我找到客服时不允许我更改我的邮箱地址，所以我现在真的没有办法，如果有人有可行的办法，请告诉我，这对我来说真的很重要我发这条评论的时候也会被EA的社区经理锁住，我已经找过EA的客服不下10次了，但是EA处理问题的方式真的让我感到不寒而栗，我会感谢任何可以帮助我的人Solved132nxdjkk4 days agoRising Novice38Views0likes1Comment
Can’t play apex due to corrupt files. Also can’t repair it
I got the corrupt game files pop up. Click okay. Try to repair. The repair doesn’t work. I’ve restarted my pc. uninstalled and reinstalled apex twice. Which is the most miserably slow process imaginable. My Pc is up to date on all drivers I have restarted my routers/network multiple times. please helpSolvedCake_Brent5 days agoSeasoned Newcomer30Views1like1CommentWhy were our devices banned?
My in-game ID is LeoKranis. My two friends and I were banned at 2:30 PM UTC on the 12th.We’re not sure if the ban was caused by us playing on the Japanese server, or if there was an issue with EA’s anti-cheat system. Our devices have also been banned—we can’t play Apex even with other accounts.We are all regular controller players, and the common thing among us is that we all use BIGBIGWON controllers. However, the well-known player Hal also uses a BIGBIGWON controller. We have been playing Apex together for a very long time. Every new season, we have to play continuously for dozens of hours to climb to the Predator rank as quickly as possible. I want to know why our devices have been banned and why we are no longer able to play Apex at all.SolvedZHIYUEYUFPS9147 days agoRising Newcomer18Views0likes1CommentWhy were our devices banned?
我在游戏中的 ID 是 LeoKranis。我和我的两个朋友在 12 日下午 2：30 UTC 被禁止。我们不确定禁令是由于我们在日本服务器上玩游戏造成的，还是 EA 的反作弊系统存在问题。我们的设备也被禁止了——即使使用其他帐户，我们也无法玩 Apex。我们都是普通的控制器玩家，我们之间的共同点是我们都使用 BIGBIGWON 控制器。不过，知名玩家 Hal 也使用了 BIGBIGWON 控制器。我们一起玩 Apex 已经很长时间了。每个新赛季，我们都必须连续玩几十个小时，才能尽快爬上 Predator 等级。我想知道为什么我们的设备被禁止，为什么我们根本无法再玩 Apex。SolvedZHIYUEYUFPS9147 days agoRising Newcomer20Views0likes1Comment- Skoybleer7 days agoSeasoned Newcomer11Views0likes1Comment
I spent the last hour trying to reach out to ea help but it is impossible
Hi EA Help, I play Apex Legends on PS4. My old account was LAS017, level 160. When I opened Apex, it forced me to make a new account called Bigpoups using my PSN email — now my real progress is gone. I need you to unlink this empty account and restore my old progress. PSN ID: [temp-844831] Please help me fix this ASAP. Thank you.SolvedBigpoups7 days agoSeasoned Newcomer55Views0likes3CommentsLOST ALL PROGRESS AFTER LINKING EA PS ACCOUNT TO PC
Recently I contacted ea help about that my ps account is connected to yahoo that I lost control of , so they unlinked my ps account from my old ea account and I made a new one and connected my ps account to it , but now i log in on my pc and there is no progress , same for my ps5. Can i recover the progress or it is gone for ever ?Solved33Views0likes1CommentRequest for Apex Account Recovery - Account Reset Issue
Dear EA Customer Support Team, I hope this email finds you well. I am writing to seek urgent assistance with my Apex Legends account, which has been unexpectedly reset and I am unable to access my previous progress. I desperately need help to restore my account to its original state. Here are the details of my issue: Account History: I have been playing Apex Legends on the Origin platform since early 2022. At that time, I actively played the game and accumulated significant in-game progress, including leveling up my character, unlocking cosmetics, and earning various achievements. However, I haven't logged in for a while due to personal reasons. Current Problem: Recently, I decided to resume playing Apex Legends and linked my Origin account to my Steam platform via the EA app. To my surprise, my Apex account has been completely reset to level 1, losing all my previous progress, in-game items, and currencies. This has been extremely frustrating as I invested a lot of time and effort into building my account. Possible Causes and Actions Taken: I double-checked my account details during the linking process and confirmed that I used the correct EA/Origin credentials. I suspect that the account synchronization might have encountered an error, leading to data loss. I have also tried signing in through both Origin and Steam, but the issue persists. Additional Information: <removed> Platform(s) Played On: Origin (previously), Steam (now linked) I understand that account recovery can be a complex process, but I truly value my progress in this game and would greatly appreciate any help you can provide. Please let me know if there are any additional steps or documents required for verification. Thank you so much for your time and assistance. I look forward to hearing back from you as soon as possible. [CM - Edited to remove account details]SolvedRICKROLL952710 days agoSeasoned Newcomer49Views0likes3Comments
Sanction ban from 02 october 2024 and still cant play
ive reached out to ea help multiple times and they just give me the same copy and paste reply tellingme to go to the connection issue page and go through there when ive done that same thing 4 times over and the ban has no status on it so will it ever end? I got my first heirloom 2 days before getting that sanction ban and just want to use it. I think I created about 4 tickets explaining my ban and everything and they just give me the same results. can someone help me?Solved40Views0likes1Comment
I got my account back after 2 years and there is a ban
Hello, after 2 years I got my account back from the support, which I lost for no reason from the email I guess because of inactivity I guess, There is a ban on the account for something I don't know what, of course it's not my fault if my account was stolen, you can easily trace it by the IP address where the account was everywhere, I would like to ask you if it could be cancelled. I am the true founder of this account and I put a lot of money into it and I don't want to lose it because someone stole it from my email without me knowing about it. It's not fair to me please be lenient.Solved31Views0likes1Comment- zi-zi710814 days agoNewcomer17Views0likes1Comment
My account was hacked and banned by cheating.
He simply entered my account and used cheating, and then my account was banned. I can't do anything. I can't appeal. Does it mean that I should give up my account that I have been playing for several years?SolvedBreke14 days agoSeasoned Novice89Views0likes10CommentsHave I lost all my progress and skins?
If I unlinked my Xbox account that I played on from the ea account it’s linked to, will I get all my progress back that I’ve lost if I were to relink them to how it was before. And is there a way to remove the wait time to unlink. Please do help I do not want to lose all the money and time I have spent on this game. Thank you.Solvedxanderisgarb15 days agoSeasoned Newcomer26Views0likes2CommentsBanned for inappropriate name
I have received a temporary ban for inappropriate name. I do not want to break rules so I’m happy to change it. I am unable to change it and reached out to EA multiple times who just send a generic reply saying my ban was actioned correctly. I do not want to get another ban and just want EA to help change my name. I play on PS5 and cannot change my entire PSN username without paying a fee so I don’t know how to fix this issue. Please help.SolvedMelBrawl16 days agoSeasoned Newcomer66Views0likes5Comments
