Recent Discussions
Can’t play apex due to corrupt files. Also can’t repair it
I got the corrupt game files pop up. Click okay. Try to repair. The repair doesn’t work. I’ve restarted my pc. uninstalled and reinstalled apex twice. Which is the most miserably slow process imaginable. My Pc is up to date on all drivers I have restarted my routers/network multiple times. please help
Cannot connect to servers. Stuck on INITIALIZING.
I have an issue on 2 PCs in my house during last week. Without VPN or GearUPBooster service i cannot connect to lobby server. Stucking on INITIALIZING. I asking my provider bout tha and they request server ip for testing connection. So can anyone or support get to me server ip for my provider?
Connection unstable after rolling mythic skin
I exchanged materials for the newest mythic watson skin event pack, got the mythic skin with a single roll. Then, my connection to the server became unstable. It sometimes kick me out to the main menu and fails to log in. Servers which originally has only 50-70 ping for me now has over 200 ping. It sometimes goes back to normal but it's gamble every time I get into a game. Is the apex pack bugged or what?DL
Dear EA Support Team, I am writing to report an issue I'm experiencing with Apex Legends Mobile. I am unable to play the game on my phone because I have tried [mention any troubleshooting steps you've already taken, e.g., restarting my phone, checking my internet connection, reinstalling the game], but the issue persists. Could you please investigate this matter and provide a solution? I'm eager to play Apex Legends Mobile again. Thank you for your time and assistance. Sincerely, Obed mailto:[edit: email address removed]Glitches in friend lobbies
Whenever i join a friend lobby the game keeps glitching, sometimes crashing sometimes one of us enters the game without the rest of the squad with randoms. I don't know if this is a personal issue or what because the error messages make no sense if any appear in the first place.
Crashing To Black Screen, PC Locked Up
Midgame to late game, the game is crashing to black screen and PC is totally locked. Control alt delete, etc. does nothing. Sound is stuck, etc. Rebooting PC and re-entering game quickly often will place me back in the spot, but it immediately crashes to black screen and locks PC again. This has been happening approximately since last update. I've repaired game files multiple times and even did a complete delete and reinstall, updated NVidia drivers, etc. I'm runnning Intel 12900 CPU, RTX 3800ti, 64 gig DR4, Win 11. One note that may be telling: Before the crash, the game is running 144 FPS, after the crash, always 22 - 60 FPS. Only reloading the NVidia drivers returns normal FPS. (I have done a clean reinstall of video files/drivers). Running temps are mild: CPU max - 150F, GPU - 155F. I am so frustrated, I'm ready to uninstall this game I've invested nearly 3K hours playing : ( Any suggestions are most appreciated. Thanks, Bob
Possible corruption in installed Apex files
For a few moths i have this error on starting game. Can someone from support answer what it can be. I tried repair game (5 times) i reinstalled game (3 times) i reinstalled windows with formating disks. I tried different gpu drivers, i disabled AV and firewall. I tried to open game with "start_protected_game". I bet i tried more solutions but i can't even remember them.Apex Badware Detected ERROR
【Issue Summary】 Whenever I try to launch Apex Legends (both the Steam version and EA version), I encounter an error message on the title screen that says Apex Badware Detected The game immediately crashes after this message. 【Environment】 Windows 10 (64-bit) Last played in March 2025 (on Steam). No issues at that time. After several months, I tried launching it again in July 2025 and encountered the error. EA App is installed (I no longer use Origin). Initially installed on an external SSD, then moved to D: and finally to C: drive (current location). Using Steam to launch currently. 【Current Behavior and Troubleshooting Done So Far】 The game launches, shows the title screen, and crashes within 2 seconds with “Apex Badware Detected”. Tried launching via start_protected_game.exe and with administrator privileges → still crashes. Verified game files via Steam → no effect. EasyAntiCheat_EOS_Setup.exe exists and runs → no effect. Tried manual registration: EasyAntiCheat_EOS_Setup.exe install 54 Shortcut with install prod-fn argument Full uninstall/reinstall of Apex: From external SSD → D drive → C drive Deleted Apex-related cache and config folders: Saved Games\Respawn\Apex AppData\Local\Respawn ProgramData\EasyAntiCheat Program Files (x86)\EasyAntiCheat Tried clean boot Disabled firewall and antivirus Ran sfc /scannow → corrupted system files were found and repaired Created a new Windows user account and launched from there → no success Reinstalled Steam client and verified Apex again → no change Deleted Thunderstorm and Overwolf (installed previously for R.E.P.O. modding) Cleared EA App cache Other EAC-based games like Dead by Daylight launch and run normally Daemon Tools Lite is not installed on my system. I have already uninstalled the Native Instruments Komplete Audio driver and the NTKDaemon service. I also uninstalled the Stream Deck software. However, I didn’t uninstall any Logitech G-related software, as I was concerned it might affect basic PC functionality. 【Conclusion】 At this point, I've exhausted almost every possible fix short of reinstalling Windows entirely. I strongly suspect that either Apex or EAC is misidentifying something on my system as "badware," causing this crash. I'm going to give up on starting it and wait for the next update, but if anyone knows of a solution, please let me know. I'm not very knowledgeable about computers, so I apologize if I'm frustrating you all. The translation and summary of key points were done by chatgpt. I would appreciate any insights from EA staff or users who've experienced and resolved a similar issue. If there are logs I can send or checks I can perform, please let me know. I'm not a native English speaker, so I apologize if any of my expressions sound odd or unclear. If someone who can understand Japanese is available, I would really appreciate their support. Thank you.input delay
After the last update, there was an input lag, and the frame rate did not show a change, and it was okay not to press the keyboard to change the viewing angle, but the mouse and keyboard started to get stuck when used together, for example, it took three seconds to respond when pressing a space. Reloading the game, the system, and the driver can't be solved
Help me with bringing my stuff from ps4 to pc
I just bought a pc and i want to transfer my stuff from ps4 to pc i just wanna get the apex legends i had i in my ps4 and cosmetics how do i do that and no i dont have my ps4 linked to my pc account i wanna do this without losing everything on my ps4 like on every last game pls only help if you KNOW how to do this no maybes no ifs only guarantees, thanksRedeemed apex codes and never got it
About a week ago I redeemed a $100 gift card code on the EA website in my phone. I waited patiently to see if I would get it but it never showed up. The code said successfuly redeemed and it showed my game and everything however every time I open my game I still haven’t gotten it. EA please help. I play on ps4Severe packet loss issue on Japan server – unplayable experience
Hello, I’ve been experiencing constant and severe packet loss when playing Apex Legends on the Japan server (Tokyo - GCE 1 and GCE 2). The ping is low (10–20ms) but packets are being dropped every few seconds, making the game unplayable. I’ve tested multiple things on my side: - Wired connection via LAN cable - Restarted router and ONU - Tried different DNS settings (Google, Cloudflare) - Ran WinMTR, shows packet loss outside local network - No VPN used My ISP (BIGLOBE, Japan) instructed me to contact EA Support, but I couldn’t reach a proper support channel. EA Help redirects me to articles and forums. Can you please confirm if this is a known issue on the Japan server? Or is there a specific port configuration or regional routing problem that might cause this? Thanks.About the ammo being reloaded when charging the Rampage or Sentinel.
When I watch other players, I see that charging the Rampage or Sentinel reloads the ammo. However, on my account, the ammo doesn’t get reloaded. Is this a bug? I tried uninstalling and reinstalling the game, but it didn’t solve the problem. I also tried both keyboard and controller, but it still didn’t work. I tested it not only with one character, but also with other classes and characters, but it didn’t fix the issue.
