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Unable to connect to the EA servers. Please check your network connection
"Unable to connect to the EA servers. Please check your network connection, or try again later. See ea.com/unable-to-connect for additional information." I have this issue when trying to use Madden online with my Ps5 disc edition. I am signed into my PSN & connected to the internet on my ps5 via my home wifi fine however, I am unable to sign into the ea server. I have tried using my hotspot on my iphone and this seems to work but it is nearly impossible to play due to the lagging. Any ideas how to fix this?Solved243KViews8likes55Comments“In order to access the online features…” Madden 24
Trying to find out why I’m getting the following errors while trying to play the free trial of Madden 24: ”ATTENTION: In order to access the online features for this title your account on PlayStation Network must be signed in and you must be signed in to the EA servers.” ”UNABLE TO VERIFY ACCOUNT: You must be connected to the EA servers in order to play the Madden NFL 24 Trial. We will now attempt to reconnect to the EA Servers.” It was working fine until yesterday. I have tried all of the obvious things, including restarting the game, console, switching internet connections, restarting internet entirely. Looking for help thanks!Solved25KViews3likes20CommentsMadden 24 superstar mode forced to retire
Product: Madden NFL 24 Platform:PlayStation 5 Which console generation do you have? Sony PlayStation 5 What is your gamertag/PSN ID? ethobrian Date/time issue occurred 9/20/23 12:30 am What type of issue do you have? Gameplay Which mode has this happened in? Superstar Summarize your bug I haven’t actually experienced the bug yet but I have heard from multiple people that if you don’t accept the contract your team gives you after the 4 years of playing the free agency bugs out and you are forced to retire your player. This is upsetting because I was going to try and sign with a new team but I don’t dare decline the contract in fear that I won’t be able to play as my character anymore. This bug needs to be fixed immediately and it’s ridiculous that you can lose a character because you didn’t like the new contract you are offered. How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Go through the contract you are given in superstar mode as a rookie and decline the new contract in an attempt to try out free agency. What happens when the bug occurs? Either nothing happens or the signing of the new contract doesn’t work forcing you to click retire player. What do you expect to see? You see a button that says retire player. PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Enter RAM memory size in GB Please fix the bug I’m sick of the commanders.Solved22KViews7likes48CommentsPS5 Network error "In order to access the online features for this title..."
Year after year I think it will be different but again the EA Servers are broken. Paid $96 for early access and I get this error “In order to access the online features for this title your account on PlayStation Network must be signed in and you must be signed into EA Servers”.Solved17KViews0likes4CommentsMadden 24 - Don’t have X Factor/Abilities in game
No matter what mode I play I can’t use the X factors or abilities, it shows they have them but the players have nothing below there feet like they normally would. I’ve tried deleting the game, in franchise I’ve tried firing my coordinators and rehiring them. Even in normal team practice in the main menu when I load in they don’t have there ability’s.Solved14KViews1like14Comments(PS4) Can't add Online Friends Through Friends Portal
My Madden 24 that I downloaded does not have a friends portal. Pressing R3 does literally nothing. I cannot add friends, and when someone sends me a friend request, it does not appear anywhere. More details below: -I am signed into my EA account -I am signed into the Playstation Network -My Madden 24 and my PS4 both have the latest updates -I've tried deleting my Madden and redownloading it (did not work) -Ive tried creating a new EA account (did not work) -Ive tried creating a case with EA help (no one even bothered to read my email, they just kept suggesting I access the friends portal, which I kept saying is impossible in my copy of Madden) So far I have tried to get a refund from Sony but they said no. I tried to get a refund from EA and they didn't help. It is very frustrating to get zero help from EA so far after I spent $70 on their game, just for it to not perform as advertised. Playing with online friends is literally the only reason I bought it. I'd like this fixed so I can be able to play the game I bought. Thank you.Solved12KViews0likes79CommentsMadden 24 Wont Launch, Will Close and Reopen EA app
I Brought Madden 24 3 Weeks Ago, Talk to Multiple Support People and still nothing Somebody Please Help.... Every time I Launch Madden 24 It Will Open a Window and begin Loading. But once loading Is Complete It Will Close Madden 24 and reopen EA App. I've Tried the secure boot and multiple other Troubleshooting Please help i'm just trynna play madden11KViews0likes18CommentsMadden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to the Xbox dashboard. I have done all the steps provided by EA support, Xbox Support, even other sources and not a single one has a fix for it. It is on the development team to get a patch for this because if this is gonna continue a lot of people will not play this game because it is a game issue for the whole Madden community… PLSSSSS REPORT THIS TO THE DEVELOPMENT TEAM WE ARE TRYING TO ACTUALLY GIVE THIS MADDEN ITS FINAL SHOT FOR REDEMPTION11KViews26likes373CommentsMadden 24 PC Crashing
Hi EA Support Team, Madden 24 on PC (using EA Play) has been crashing consistently. I have not been able to play a full game (all 4 quarters) without the game crashing at some point mid-way through the game. I created a ticket and was requested to make a post to ensure the community managers follow-up on this issue with the technical teams. The game is essentially unplayable as I cannot play a full game without crashing. The most recent crash did cause a blue screen (BSOD). Looking at the dump file, it does point to the EA Anti-Cheat as a possible culprit. As additional information, I know FIFA 23 used EA Anti-Cheat and I never had any crashing issues. A quick rundown of what has been done: 1. Reinstalled game 2. Reinstalled anti-cheat 3. Reinstalled graphics card drivers 4. Secure boot is enabled 5. Cleared cache on EA Play launcher 6. Game launched with clean boot 7. SFC/DISM repair tools run 8. All applicable windows 10 updates are installed 9. My system meets the minimum requirements of the game Any response is greatly appreciated!11KViews4likes7CommentsPhysique is stuck and effecting entire draft classes
Product: Madden NFL 24 Platform:PC Which console generation do you have? Microsoft Xbox Series S What is your gamertag/PSN ID? ChucksRatHol Date/time issue occurred 8-16-23/ 9pm What type of issue do you have? Gameplay Which mode has this happened in? Franchise Mode Is your Franchise league a Cloud save or Offline save? Cloud What is your Franchise League Name? ChucksRatHol Summarize your bug The physique slider does not affect characters. Entire draft classes have the same body type and can not change. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Draft Classes Try and edit your players or draft classes physique. What happens when the bug occurs? Physique is locked What do you expect to see? The player model changes physical attributes. PS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? Nvidia Enter RAM memory size in GB 48GB I previously left a question thinking that the physique bug only affected characters I created or edited, but now I'm finding that the bug affects the whole draft class or any created player. If you go far enough in Franchise mode, ALL THE PLAYERS LOOK EXACTLY ALIKE. A 314 lb lineman looks like a 240lb linebacker or 200lbs Running Back. There is no difference besides the height of each player. I can see this becoming weird and annoying if you decide to play Franchise long-term.11KViews22likes154CommentsMadden 24 Crashing on PC
I just purchased madden 24 for my laptop (MSI). Game was purchased through Steam. I downloaded the EA app and when the game tries to launch, I get the madded loading screen and then a window opens to a black screen. After a few seconds it crashes and the window closes. No error messages or anything. Then the EA app opens back up. I've tested the integrity of the download through steam, I've cleared the cache, I've uninstalled and reinstalled. Nothing is working. Does anyone have any suggestions?Solved9.6KViews3likes12CommentsHow do I report a bug in Madden NFL 24?
Hey, Madden NFL Community. Thank you for taking a moment to fill out a bug report! This forum board is a helpful place for both our Customer Support staff and Madden development team to identify issues you might be seeing in Madden NFL 24. Before you submit a bug report, please use the search bar and look for key words related to what you're seeing. An example of a key word could be "freezing," or the name of a Challenge, Set, Pack, etc. If someone already reported the bug you're seeing, please reply to their thread and hit the "me too" button under the original poster's message. You play the offense. We'll play the defense. Thank you ahead of time for posting on these forums! To help make sure your post is in the right place, let's go over the difference between a bug and a technical issue. Technical issues are problems that can often be solved with some troubleshooting. Connection and installation problems are some pretty common technical issues. Examples below should be posted on the Technical Issues board Connectivity (disconnections, lag, unable to access account) Account issues, change email/password/security question etc. Account action/banned Trouble installing the game Bugs are problems you can't fix by yourself or with the help of our support team. We'll usually need to replicate the issue ourselves, then we can start working on a fix. Sometimes a patch or update to the game will be needed to apply the fix. Here are some examples: Audio Problems Crash/Freeze Exploit Gameplay It's important to be as specific as possible when submitting a bug report. We're looking for the following details: Fill in all the fields in the bug report form Description: Include the date/time it happened Include the name of the Challenge/Game Mode/Set/Player that's giving you trouble Let us know what sort of troubleshooting you've already tried on your own If you can include screenshots or video clips of the bug in action, that's helpful! Thanks for reading and for your help making Madden NFL 24 a smoother playing field!EA_Kent2 years agoCommunity Manager9.5KViews13likes1Comment[PC] Madden 24 using 100% CPU and 0% GPU
I've tried a few different things including solutions I've found on the subreddit for older Madden games, but none have worked. I went into my Graphics Settings on my PC and forced the game to use my GPU and it didn't work, I tried to locate my settings.ini file or whatever it was called and it was nowhere to be found, and unless I'm blind I was unable to find Adaptive V-Sync anywhere in my NVIDIA settings for Madden 24. The title is NOT an exaggeration by the way... Specs: CPU: Intel Core i7-11700K GPU: NVIDIA RTX 3060 Ti RAM: 16 GB DDR4 2122 MHz If you have any other solutions I will try them out, but as of now this game is so poorly optimized for PC that it is completely unplayable for me.9.5KViews4likes82CommentsGame not using GPU
Madden 24 has a constant GPU usage of 0%. I've tested this with PGA Tour also and that does the same. Games played through Steam are fine, so it seems to be an EA thing. Before you ask, my monitors are plugged in to the GPU, my CPU (Ryzen 9 5900x) does not have integrated graphics and nVidia control panel is set up for OpenGL to use my GPU. EA, sort this out.9.2KViews0likes2Comments